This profile has been claimed by the business owner or representative.
Bernie & Phyl's Furniture
- Furniture Stores
- Norton, MA
About this business
Location details
308 E Main St, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bernie and Phyl's....what a rip off. They took my money for a custom upholstered chair. They ordered it. They called me to say it would be ready for pick up in their Nashua store on September 24th, 2018. I called this morning, September 29th, as it says call before pick up. Guess what....it's not there. Andrew, who is clearly new, said, the form says it will be there on October 1st. I say...you guys called me, to say it would be there on the 24th...he says, oh yes, it says it would be here on the 29th, I don't know why they ... read more
Bad service! My wife and I ordered a TV stand and a couch (under my wife's name Jie). They lady over there helped us placed the order and promised that we will get them in one weeks. However, they TV stand never came. We called once after two weeks and they told us that they need to reoder it and might take another two weeks. Well, we waited and nothing happened in another two weeks! we called again, the manager said the item was backordered and either we need to wait for it or just cancel it???? He also said that he won't b... read more
Business response:
We apologize for the delay. We tried to notify the customer of the delay, however there was no answer and the voicemail was not set up, leaving us unable to leave a message. Yes the initial complaint came through the BBB with a different first and last name, with only that information I was unable to locate the order. The TV stand is out for delivery today.
Bad service! My wife and I ordered a TV stand and a couch (under my wife's name Jie). They lady over there helped us placed the order and promised that we will get them in one weeks. However, they TV stand never came. We called once after two weeks and they told us that they need to reoder it and might take another two weeks. Well, we waited and nothing happened in another two weeks! we called again, the manager said the item was backordered and either we need to wait for it or just cancel it???? He also said that he won't b... read more
Business response:
We apologize for the delay. We tried to notify the customer of the delay, however there was no answer and the voicemail was not set up, leaving us unable to leave a message. Yes the initial complaint came through the BBB with a different first and last name, with only that information I was unable to locate the order. The TV stand is out for delivery today.
My custom couch is MISSING and the store is MISLEADING! I purchased a $2100 custom-made couch from B&P's Braintree Store in the beginning of August with the expected delivery timeframe of 4-6 weeks. I was fully charged for the couch two days after I visited the store. On week 5, I called the store to confirm the delivery date and was told I was only on week 3 and my order had been delayed due to the manufacturer. Come to find out, my order was not placed until NINE days after I had been in the B&P store because of the "tax f... read more
Business response:
We apologize for the delay. I see that a credit was issued back to the customers credit card for compensation for the delay. As soon as we receive it from the manufacturer we will get that delivered out to the customer.
My custom couch is MISSING and the store is MISLEADING! I purchased a $2100 custom-made couch from B&P's Braintree Store in the beginning of August with the expected delivery timeframe of 4-6 weeks. I was fully charged for the couch two days after I visited the store. On week 5, I called the store to confirm the delivery date and was told I was only on week 3 and my order had been delayed due to the manufacturer. Come to find out, my order was not placed until NINE days after I had been in the B&P store because of the "tax f... read more
Business response:
We apologize for the delay. I see that a credit was issued back to the customers credit card for compensation for the delay. As soon as we receive it from the manufacturer we will get that delivered out to the customer.
Horrible customer support. You get product warrenty purchasing online. I bought a $1,000 sofa after two years falling apart. Horrible quality!!! After reaching out regarding warrenty 5 months later still an issue. After me asking them to explain to be their warrenty process and wgy it takes to long that they need to remove my sofa from my home, I was advised “ it’s none of my business how their program is run” highly disappointed- I will never purchase from them !!
Business response:
A technician was sent out who stated we needed to order parts and bring in to the shop to repair when the parts arrive. The customer does not want the furniture removed from the home. The warranty does specifically state that there may be some instances in which the furniture may need to be removed to be repaired.
Horrible customer support. You get product warrenty purchasing online. I bought a $1,000 sofa after two years falling apart. Horrible quality!!! After reaching out regarding warrenty 5 months later still an issue. After me asking them to explain to be their warrenty process and wgy it takes to long that they need to remove my sofa from my home, I was advised “ it’s none of my business how their program is run” highly disappointed- I will never purchase from them !!
Business response:
A technician was sent out who stated we needed to order parts and bring in to the shop to repair when the parts arrive. The customer does not want the furniture removed from the home. The warranty does specifically state that there may be some instances in which the furniture may need to be removed to be repaired.
I purchased a leather recliner in 2015 for my husband in the Hyannis, Mass. store. I believe it was June 2015. It was just over one year old when the problems started. The leather on the back wore away in a large patch. I had purchased a 5 year protection plan. A technician came to examine it and it ended up that they provided a replacement back section. That took some time and effort. Now on the replacement back once again (same area) a patch has worn away and one of the arms is falling apart. I called customer service to r... read more
Business response:
The chair is 3 years old, the warranty is a service warranty not a replacement warranty. We do have a technician scheduled to go out to the customer's home next week.
I purchased a leather recliner in 2015 for my husband in the Hyannis, Mass. store. I believe it was June 2015. It was just over one year old when the problems started. The leather on the back wore away in a large patch. I had purchased a 5 year protection plan. A technician came to examine it and it ended up that they provided a replacement back section. That took some time and effort. Now on the replacement back once again (same area) a patch has worn away and one of the arms is falling apart. I called customer service to r... read more
Business response:
The chair is 3 years old, the warranty is a service warranty not a replacement warranty. We do have a technician scheduled to go out to the customer's home next week.
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 3.6 star rating with 543 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is closed now. It will open at 9:00 a.m.