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Big City Wings
- Chicken Wings
- Houston, TX
About this business
Location details
7620 Katy Freeway Suite 460, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 11:00 p.m. | |
| Tue | 10:30 a.m. to 11:00 p.m. | |
| Wed | 10:30 a.m. to 11:00 p.m. | |
| Thu | 10:30 a.m. to 11:00 p.m. | |
| Fri | 10:30 a.m. to Midnight | |
| Sat | 10:30 a.m. to Midnight | |
| Sun | 10:30 a.m. to 11:00 p.m. |
I just recently placed an Uber eats order about an hour before closing and never received it. I understand if they do not want to accept it since its almost closing hours, but instead of cancelling my order, they accepted it while having no intentions on working on the order. The order was still in "process" even after the restaurant has closed. That caused multiple delivery drivers to drive to a closed restaurant for an order that was never made. I'll be okay and will receive a full refund from the delivery app, but its jus... read more
I just recently placed an Uber eats order about an hour before closing and never received it. I understand if they do not want to accept it since its almost closing hours, but instead of cancelling my order, they accepted it while having no intentions on working on the order. The order was still in "process" even after the restaurant has closed. That caused multiple delivery drivers to drive to a closed restaurant for an order that was never made. I'll be okay and will receive a full refund from the delivery app, but its jus... read more
extremely disappointed will not be returning. I came with some of my family on a Monday night , party of 10 , the place wasn't packed and we got seated immediately our server was Justyne G she was somewhat nice at first but she got more passive aggressive as the time when on. We ordered our drinks and some came out wrong when we told her she reluctantly fixed it and got a little bothered about it. We ordered our appetizers and our main meal , APPETIZERS took 40-45 minutes to come out when what we ordered consisted of fried... read more
Business response:
Hi Sandy, Thank you for taking the time to share your experience, and we’re very sorry to hear how your visit went. What you described regarding delays, order accuracy, billing issues, and communication is not the standard we expect, especially for a large party. We also sincerely apologize for the interactions you had with both your server and our management team. Concerns should always be handled respectfully and professionally, and we understand how frustrating it must have been to feel dismissed while trying to resolve... read more
Service was horrible Over priced.... Who cargers for bottle ranch..... oh they do.....
Business response:
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience. Our ranch is made fresh in-house, which is why there is a charge for additional portions. We understand that our pricing may not meet everyone's expectations, and we appreciate you sharing your concerns. We'll also review your comments regarding the service, as providing a great guest experience is important to us. -Big City Wings
Yesterday afternoon I arrived shortly after the game started to join some friends. I asked for the waitress, Sierra. They told me she was working another section and the bar. They requested to speak to the manager. He came over and sent someone. That person came over once and never returned. Halftime...still noone comes to the table. Thank God my friends shared their food and beverages with me. 3rd quarter almost over and she comes to the table. She informed us she had 2 other sections and the bar. I requested the manager ... read more
Business response:
Hi Ellen, We’re very sorry to hear about your experience at our location. This is not the level of service we aim to provide, and we completely understand your frustration. We’ll be reviewing this situation with our team to ensure tables are properly attended to and managers are more responsive in the future. We appreciate your feedback and hope you’ll give us another chance to provide the experience you deserve. -Big City Wings
Sat at the only bar by myself and the only bar-tender never acknowledged me verbally. She saw me, but continued to serve others both at the bar and drinks for servers and not me. A middle-aged man who worked there also ignored me. I don't know if it was just overwhelming busy due to the home-team's play-off game that day, a brown thing or a Mexican thing; but I was disappointed and disgruntled. I left and went to Bombshells instead. Also the way those monitors are angled at the bar is like sitting in the front row at the mov... read more
Food wasnt that great. Service was super slow. At one point we had to go and grab our food ourselves.
Got home with plastic bag full of oil. Fries soggy cause they put the fries in the same box as the wings. Fries were salty af. Mac and cheese has no taste. 35$...
Went in for dinner with friends and looked forward to having some great wings. Arrived and as we walked in the Astros game was on so we were happy campers. We did notice that the Special of the day was "$8.00 burger" which the menu said was normally $14.00. Our wonderful server Ginger (195) seated us and took our order. All four selected wings as our entrees for some reason. One of our party enjoyed theirs, and the rest of us were disappointed. Two orders were completely over cooked. The other two were a combination of... read more
Frequently asked questions about Big City Wings
How is Big City Wings rated?
Big City Wings has a 3.9 star rating with 1,597 reviews.
When is Big City Wings open?
Big City Wings is open now. It will close tomorrow at 12:00 a.m.