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Big City Wings
- Chicken Wings
- Spring, TX
About this business
Location details
21322 Kuykendahl Road, Spring, TX, 77379, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 10:30 a.m. to Midnight | |
| Sun | 11:00 a.m. to 11:00 p.m. |
Went there for the first time. I had the strips with garlic Parmesan and spicey ranch. Very good. Service was very good and fast. I will definitely go back.
Food was okay, I wouldn't recommend getting the kids burger for your kids. It wasn't very good and the fried mushrooms had no seasoning to them. Service was great though.
The general manager at this location by the name of Matthew is not pleasant and I'm honestly shocked that this establishment has the is person as their "general manager". He was highly unprofessional and did not offer any type of solution or resolution to my issue. I ordered some wings for myself and my family and the bill was close to $60. I ordered a pick up order and got home just to discover they gave us regular garlic Parmesan versus spicy garlic Parmesan. I called the establishment to explain what the issue was. The ... read more
Business response:
Hi Naomi, Thank you for taking the time to share your experience. We sincerely apologize for the mistake with your order and for the frustration this situation caused you and your family. Receiving the wrong flavor, especially after driving over 15 minutes home, is understandably disappointing. We also want to address the resolution that was provided. Our General Manager, Matthew, did apply a discount of more than half of your total ticket as an immediate effort to make things right. While this does not change the inconven... read more
Good food but HORRIBLE CUSTOMER SERVICE. Don't bother calling in an order either , they never answer.
Believe the 2.5 star rating. Horrific service. Bar tender had two tables to serve and we could not get refills on our drinks. First and last time we go here.
There wings either came off unhatched embryos or adolescent chicks or china where they stack chicken coops so the ones below eat the others waste and are malnutritioned. Charge extra for ranch?
Service is not their specialty. The Manager or the Staff are incapable of communicating with the Kitchen or the Patrons. I thought I'd give this place one last chance after swearing I'd never go back again. Well, things still haven't changed. There is definitely a reason why they can't keep a reliable Staff and why the place is generally empty when you walk in. I guess I'll chalk it up to my last $70 donation to this place.
Food quality used to be good. Lately, it has not been the same. Called about getting sick after eating wings with hot lemon pepper, they were overly salty, the manager said "no one else got sick". Said she would refund my money but didn't. The rest of the order was okay but I won't go back.
Just ordered here for the 1st and last time. Wings were rubbery and gross. Worst wings I have ever had. I work not recommend.
Frequently asked questions about Big City Wings
How is Big City Wings rated?
Big City Wings has a 3.8 star rating with 1,013 reviews.
When is Big City Wings open?
Big City Wings is open now. It will close tomorrow at 12:00 a.m.