Birdeye

Marina M. 

on Birdeye

7 years ago

The person who assisted me was very helpful and helped me resolve my issue right away. 

Aaron D. 

on Birdeye

7 years ago

Very fast response and helped sort the issue promptly. 

Conor A. 

on Birdeye

7 years ago

Everything went fantastic. It was much better than the service we usually receive from Birdeye support. 

Michael M. 

on Birdeye

7 years ago

The tech was informative, explained what he was doing, and went beyond his scope to research my problem. 

Jake W. 

on Birdeye

7 years ago

Extremely detailed and thorough. Great Experience 

Bruce H. 

on Birdeye

7 years ago

By far, the best customer support experience ever. 

Aaron D. 

on Birdeye

7 years ago

The customer success manager that helped us set up our account was Taylor Conrad. She was very prompt and took the time to listen to our questions and was able to answer everything. She was very patient and had such an enthusiastic personality. We've set up other accounts in the past with other people but none can compare to Taylor. She actually made setting up the account fun! You guys did a great job hiring her and believe she is a great asset to your company. Thanks again, Taylor!! 

David F. 

on Birdeye

7 years ago

We have had minimal problems with Birdeye, but when questions arise, I can easily get online support through chat. you always follow up with an email as well. 

Andrew B. 

on Birdeye

7 years ago

Overall it went pretty well. The only thing I wish I saw differently was the attitude of my support assistant. He seemed polite, but also superficial - as though he was only polite because he was required to. Not dissatisfied, just not completely satisfied.