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Bluebird Care Croydon
- Home Health Care
- South Croydon
About this business
Location details
Unit 86, Capital Business Centre, 22 Carlton Rd, South Croydon, CR2 0BS, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The client is 104 years old next week, and Bluebird have now been looking after her for about a year. The staff seem very good and provide her with the care at home that she requires. She is always happy to see people and seems to have adjusted to having different carers on different days. The only thing I have had a few issues with are the invoices, which quite often have double charges, but when I call to pay this is quicker sorted.
Business response:
Hi Susan, Thanks for the review. We will try to avoid the invoicing errors that are happening due to software setup issues.
Very good.
Business response:
Thank you for your kind review, we will pass this on to our care staff.
My cousin is 90 and lives on his own and is unable to walk without support. We think Covid debilitated him. We started with two days a week for an hour of care and we pop in between. Now increased to three days a week as he seems happy with the service.
Business response:
Thank you for your review we are pleased that you are happy with our service, we will pass it on to our staff.
My husband had Covid very badly at the beginning of lockdown. He has not lost all his mobility and has to be washed every day in the morning and have a carer come at lunchtime to do a pad change and help him generally. We could not do without our Bluebird carers as I am 92 and cannot lift him. They have been coming now for three years.
Business response:
Many thanks for your kind words about our care staff; we will pass them on.
We are very happy with the service we receive from Bluebird Care. In particular, it is good that my brother normally gets the same person visiting twice a week. A high standard of cleaning is given twice a week.
Business response:
That you for taking the time to give a lovely review. Continuity of care is an important part of our service.
Very happy with Bluebird. Always helpful and polite staff. Quick to respond to replies or queries. Good communication and reporting from carers. My mum's carer is a bubbly and great companion for my mum. Very understanding. Would highly recommend.
Business response:
Many thanks for your lovely review; our care team will be so happy to hear your comments.
The service is generally very good with friendly carers, who turn up on time and help my parents with anything they may need. The only negative is it is difficult to get ad-hoc care, and there is a waiting list to increase or change the days/times of care. Probably an indication of how in-demand Bluebird care is.
Business response:
Thank you for your positive comments, although our care service is in high demand, we will always try to accommodate additional support where possible.
I have been a care recipient for nearly two months, to help me get washed and dressed daily. Each day a uniformed person has arrived, and each understands the procedure to be followed and is well qualified.
Business response:
Thank you for your lovely review. Will will pass on your comments to our care team.
Throughout the past 9-months, the engagement I have had with Bluebird has been exemplary and has always accommodated the requests that we have made on my friend's behalf. We will continue to use your excellent services.
Business response:
Thank you for taking the time to give this valuable feedback. Our staff will be please to hear this.
Frequently asked questions about Bluebird Care Croydon
How is Bluebird Care Croydon rated?
Bluebird Care Croydon has a 4.6 star rating with 73 reviews.
When is Bluebird Care Croydon open?
Bluebird Care Croydon is closed now. It will open at 8:30 a.m.