Bluebird Care Dudley, Kidderminster and Malvern

4.9

Home Health Care
Kingswinford

About this business

Healthcare Home Health Care

Location details

11 Darwin House, Pensnett Estate, Kingswinford, DY6 7YB, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.981 reviews

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Jill T

a day ago

We have used Bluebird care for my mother in law for approximately 2 and a half years. The care they have provided has been excellent. The senior team and office staff are very helpful and in fact the care manager was instrumental in persuading mom in law to accept that she needed help at home when she was very resistant to it. If there is a problem the senior team are very approachable and they will do their best to accommodate any requests. They are also happy to attend meetings and make suggestions as the clients needs cha... read more

Business response:

Thank you so much for your kind words, our team will be delighted with this feedback and we are so pleased that we were able to support your Mom in law. Thank you for taking the time to review our service which is very much appreciated.

Edward P

a week ago

After using another provider and receiving extremely poor care for my mom I decided to move to Bluebird. I was in contact with Jak and though feeling skeptical at first, this turned out to be the best decision I made. From the start Bluebird were professional, with Jak visiting my mom and arranging a care plan. They managed to get something set up within a few weeks and then add another call at short notice. The difference in the care my mom was provided was 100 times better. The staff seemed caring and spent time getting to... read more

Business response:

Thank you for the review of our care for your mother. It is great that the care that your mother was receiving from us was helping to make life better for her than she was getting from her previous provider. It is especially heartening to hear that Jak was able to get the care set up quickly and was also able to be responsive to the changing needs for your mother. I have also reviewed the details of your mothers care and identified those carers who were her most regular visitors and I will ensure that they are aware that the... read more

Alison K

3 weeks ago

My father reports that the carers are well mannered, pleasant and engage in constructive conversation. They are well trained and polite and do a range of jobs to help him in the house. Jak has been amazing at ensuring, as a family, we are fully aware of the procedures and paperwork and is constructive in replying to emails. The communication we have via the portal is also very welcome as with distance between myself and my father means that I am reassured as to his care. Would highly recommend Bluebird.

Business response:

Thank you for taking the time to review the service that we have been providing to your father. It is great to know that our care staff are looking after his needs and that he is enjoying their visits and also that Jak has been helpful in ensuring that you are kept aware of all that is going on. The Family Access Portal that you are clearly making good use of, is another helpful way of allowing you to keep in touch and familiar with all that happens during the visits. Many thanks.

Gina G

3 weeks ago

A care agency who really do care not only for my Dad but my Mom aswell. Thank you to all the team for being friendly, patient and understanding. I wouldn't hesitate in recommending them to anyone in need of care.

Business response:

Thank you for taking the time to post a review for us. We have loved providing the care for your dad and also seeing your Mum as well. It is really good to know that the carers are helping to make that difference.

J H

2 months ago

A big thank you to the Team at Bluebird Care Dudley. As a relative navigating choosing a care provider and making decisions for a relative can at times be overwhelming and a responsibility. From the off set Manager Jak was super helpful ,his response to an initial enquiry was prompt and professional .He has a real ' can do' attitude and instantly puts you at ease. His compassion shines through and everything he said he was going to do he did! A package of care was set up quickly and my Moms needs were at the centre of all de... read more

Business response:

Thank you so much for this lovely review. Jak and the team will be delighted with your feedback. The whole team really enjoyed supporting your Mum and wish her all the best on her next chapter. Thank you for taking the time to review our service - it is much appreciated.

Georgia H

7 months ago

Since my Dad returned from hospital in 2022 following a stroke, our level of support has been nothing short of exceptional. The carer is an incredible, kind-hearted, patient individual who defines the role of being a carer - he truly cares. Not just for my Dad, but the physical & mental wellbeing of our family too. He consistently goes above + beyond every visit - always bringing positive energy & a can-do attitude to every challenge! The carer not only helps with my Dad's personal care - but he has also played a big role in... read more

Business response:

Thank you so much for this lovely review. Our team will be so pleased to receive your feedback and we are delighted to hear of the difference the care has made to your Dad. Thank you.

Jean W

8 months ago

Very pleased with assitance, all well so far.

Business response:

Thank you so much for taking the time to review our service. We are so pleased that everything is going well and our team will be delighted with your feedback. Thank you.

Moira L

8 months ago

I need help with my husband to get him up in the morning. He has good days and bad days. We have a regular carer from Bluebird. She is wonderful. She washes him and helps him to dress, brush his teeth and brings him downstairs on his stairlift. She shaves him while I prepare his breakfast. She is such a great support, advises me on what he needs to improve his care. I wish I had got support sooner. I am impressed with the way the provision of care from Bluebird was so easy to arrange. It is very individualised care.

Business response:

Thank you so much for this lovely review. Our team will be delighted to hear your comments and we are so pleased to hear that our carers are supporting you and your husband so well.

J L

9 months ago

We contacted Bluebird because we need help with some of the jobs around the house e.g. changing the bed. We decided to go with a carer rather than a cleaner as I am beginning to suffer from arthritis and will probably need some personal care at some point, and wanted to get used to having a carer. The service is wonderful. The carer is always on time and always does what I ask. The work is done excellently and the carer is always smiling and friendly. We look forward to our visit every week.

Business response:

Thank you so much for taking the time to provide a review of the service that we have been able to provide. I am pleased that the carers are able to do the things that you need help with. I know from my own experience that some jobs, like doing high windows, can be a challenge and so that our carers have been able to help out is great. Thank you.