Bluebird Care Dudley, Kidderminster and Malvern

4.9

Home Health Care
Kingswinford

About this business

Healthcare Home Health Care

Location details

11 Darwin House, Pensnett Estate, Kingswinford, DY6 7YB, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.985 reviews

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C P

a month ago

I have been using Bluebird Home Care for just under two years for my nan, and I honestly cannot thank them enough for the care and support they provide. Their focus on person-centred care truly stands out, and every member of the team takes the time to understand my nan's individual needs, preferences, and routines. They have built such a strong and meaningful relationship with her, always treating her with kindness, dignity, and respect. They don't just provide care - they genuinely engage with her, make her feel valued, a... read more

Business response:

Well that has made my day! We try hard to ensure that all of the care staff live up to what we would like but it is great to see that they take the time to get to know your Nan, to ensure that she is comfortable and happy with their visits. It is also important that there is support provided to you and your wider family and the fact that it brings you the peace of mind is also really good to see. Thank you therefore for taking the time to review us and long may we continue to provide the care that your Nan and your family de... read more

Moira L

a month ago

My husband start to receive morning care ftom Bluebird in March 2025.At the beginning of December he was having end of life care and needed an evening carer too.They were all so kind and gentle with him.During his last days they were also supportive to me and our daughters.I can't speak more highly of Bluebird carers.I delayed having carers but once they started,we looked forward every morning to them coming. My husband loved them as they would gently tease him.It lifted our spirits.The decision to have Bluebird Care was mad... read more

Business response:

We were very happy to have been able both to know you and your husband and also to be able to help, especially during the last days. Our people always enjoyed coming out to visit, even if they were taken by surprise by the train from time to time! Thank you for taking the time to review the service that you both had from us. It was our pleasure.

Helen H

2 months ago

I have been with Bluebird Care since December 2025 until the present date. The care provided is excellent. After previous bad experiences, I was nervous. Thanks to my excellent care and support from my carers, I have found my independence and got myself walking again. Everyone is so friendly and efficient in what they do. My disabled son is even considered in the care plan at weekends, which he thinks is amazing. So do I. I cannot rate Bluebird Care enough. Thank you is not enough for what you have all done for me.

Business response:

Thank you for taking the time to review our service. I am delighted to see that the carers have helped you to regain your independence and that we have helped to restore your faith in good care following your previous experience. Thank you.

Jill T

6 months ago

We have used Bluebird care for my mother in law for approximately 2 and a half years. The care they have provided has been excellent. The senior team and office staff are very helpful and in fact the care manager was instrumental in persuading mom in law to accept that she needed help at home when she was very resistant to it. If there is a problem the senior team are very approachable and they will do their best to accommodate any requests. They are also happy to attend meetings and make suggestions as the clients needs cha... read more

Business response:

Thank you so much for your kind words, our team will be delighted with this feedback and we are so pleased that we were able to support your Mom in law. Thank you for taking the time to review our service which is very much appreciated.

Edward P

6 months ago

After using another provider and receiving extremely poor care for my mom I decided to move to Bluebird. I was in contact with Jak and though feeling skeptical at first, this turned out to be the best decision I made. From the start Bluebird were professional, with Jak visiting my mom and arranging a care plan. They managed to get something set up within a few weeks and then add another call at short notice. The difference in the care my mom was provided was 100 times better. The staff seemed caring and spent time getting to... read more

Business response:

Thank you for the review of our care for your mother. It is great that the care that your mother was receiving from us was helping to make life better for her than she was getting from her previous provider. It is especially heartening to hear that Jak was able to get the care set up quickly and was also able to be responsive to the changing needs for your mother. I have also reviewed the details of your mothers care and identified those carers who were her most regular visitors and I will ensure that they are aware that the... read more

Alison K

7 months ago

My father reports that the carers are well mannered, pleasant and engage in constructive conversation. They are well trained and polite and do a range of jobs to help him in the house. Jak has been amazing at ensuring, as a family, we are fully aware of the procedures and paperwork and is constructive in replying to emails. The communication we have via the portal is also very welcome as with distance between myself and my father means that I am reassured as to his care. Would highly recommend Bluebird.

Business response:

Thank you for taking the time to review the service that we have been providing to your father. It is great to know that our care staff are looking after his needs and that he is enjoying their visits and also that Jak has been helpful in ensuring that you are kept aware of all that is going on. The Family Access Portal that you are clearly making good use of, is another helpful way of allowing you to keep in touch and familiar with all that happens during the visits. Many thanks.

Gina G

7 months ago

A care agency who really do care not only for my Dad but my Mom aswell. Thank you to all the team for being friendly, patient and understanding. I wouldn't hesitate in recommending them to anyone in need of care.

Business response:

Thank you for taking the time to post a review for us. We have loved providing the care for your dad and also seeing your Mum as well. It is really good to know that the carers are helping to make that difference.

J H

8 months ago

A big thank you to the Team at Bluebird Care Dudley. As a relative navigating choosing a care provider and making decisions for a relative can at times be overwhelming and a responsibility. From the off set Manager Jak was super helpful ,his response to an initial enquiry was prompt and professional .He has a real ' can do' attitude and instantly puts you at ease. His compassion shines through and everything he said he was going to do he did! A package of care was set up quickly and my Moms needs were at the centre of all de... read more

Business response:

Thank you so much for this lovely review. Jak and the team will be delighted with your feedback. The whole team really enjoyed supporting your Mum and wish her all the best on her next chapter. Thank you for taking the time to review our service - it is much appreciated.

Georgia H

a year ago

Since my Dad returned from hospital in 2022 following a stroke, our level of support has been nothing short of exceptional. The carer is an incredible, kind-hearted, patient individual who defines the role of being a carer - he truly cares. Not just for my Dad, but the physical & mental wellbeing of our family too. He consistently goes above + beyond every visit - always bringing positive energy & a can-do attitude to every challenge! The carer not only helps with my Dad's personal care - but he has also played a big role in... read more

Business response:

Thank you so much for this lovely review. Our team will be so pleased to receive your feedback and we are delighted to hear of the difference the care has made to your Dad. Thank you.