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Bluebird Care Dudley, Kidderminster and Malvern
- Home Health Care
- Kingswinford
About this business
Location details
11 Darwin House, Pensnett Estate, Kingswinford, DY6 7YB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The service received from the carers for our elderly mother who has dementia is very good. They have been able to assist with the routine requested admirably. Any "tweaks" in the service they provide or "one-off" requests have been undertaken. Carers also give feedback on any potential health issues. Administration is very good, invoices are always correct, timetables delivered in advance and any alterations in service are advised in advance. Bluebird Care also update us on other services available. We would encourage Bluebi... read more
Business response:
Thank you very much for this review. I'm happy to report that all of our existing carers have been given their first vaccine and will have been given a date for their second one. As new carers join us, if they are not already vaccinated, they will be signed up as soon as possible. I will ask our Care Manager to contact you directly with any suggestions on activities which might benefit your Mother's mental health. Thank you for your feedback which is most helpful.
I have been using Bluebird Care now for around a year and I took great care in choosing a provider due to the failings of another care company. I have to say that Bluebird provide an exceptionally brilliant service. All of the care staff and office staff are so polite and nothing is too much trouble for them. I have been provided with a rota every week without fail so I know which carer is due on which day. I can honestly say that also the carers have always come at the agreed time and are never late. I have complete trust i... read more
Business response:
Thank you for taking the time to write this fabulous review. Our team will be delighted to receive this feedback and we are so pleased to hear that you are happy with the service provided.
Bluebird have been supporting my Mum over the last couple of years and she has always been satisfied with the care that she has received. My Mum is extremely vulnerable and therefore feels happier when she has familiar faces and staff entering her home - especially during an evening. She realises this can sometimes be difficult having a consistency of staff to care for her, and appreciates this when possible.
Business response:
We are pleased to hear that your Mum is happy with her care, our team love looking after her. Thank you for taking the time to complete a review.
Bluebird Care carers visit my parents weekly. My mum tells me that all the carers are friendly and efficient in all the cleaning tasks requested of them. Once, when I rang, Mum told me that the carer was listening to some music with my dad. He has one CD that he listens to over and over again! A fresh pair of ears - great for my mum and him! As I live 3 hours away, it is very reassuring for me to know that they are being supported by a caring team. I have spoken with several members of staff on a number of occasions and have... read more
Business response:
Thank you so much for your review which is very much appreciated. Our team love visiting your parents and will be delighted to hear that your parents are happy with their visits as well.
The two ladies are amazing, from the get-go they put me and my sister at ease, we have never had to use a care company before and we were unsure of the process or even what to do for my moms best interests, and they helped us and discussed my mom's needs until we all come to the best solution. The carers are professional and are mindful of my mom's needs and conditions, a lovely group of trustworthy carers. They have really given me and my family peace of mind, and often an ear to bend which is much needed! Fantastic service... read more
Business response:
Thank you for taking the time to review our service. We are delighted that we have been able to help in what has been an uncertain time for you and your family. It is lovely to hear that we have been able to give your family peace of mind.
My mum has received the care that was needed from Bluebird. There are some lovely staff employed there. My only observation is that there a lot of staff so my mum didn’t get to have the same carer very often and this bothered her. They are always professional.
Business response:
Thank you for your comments - we always like to receive feedback on our service. I see also that your mother felt that she saw quite a few different members of staff. I have had a look and it looks like 12 different members of staff have visited your mum in the last 3 months. We do always try to maintain continuity of care staff wherever possible, but these are of course unprecedented times with unusual pressures on staff members. I am pleased however that you and your mother have found that the staff have been professional ... read more
The provision of care for my very elderly mother with Vascular Dementia and many mobility problems was excellent. It was provided at very short notice, within 24 hours. The carer was respectful, punctual, considerate, helpful and safe in all she did. I would recommend Bluebird and the service it provides with no concerns.
Business response:
Thank you for providing us with a review. We do always try to do our very best for people, even if it means getting things done at short notice, as we did here for your mother. Our office team is very good at getting things done, where perhaps other providers might think that it would be too difficult. We also managed to ensure total continuity of care, with the same carer throughout and I will pass on your comments to her. Thank you.
Mother in Law, who is profoundly deaf and has been diagnosed with Vascular dementia, has been receiving care from Bluebird for about a year now. Carers come 2 days a week around lunchtime and cook lunch for her. I know she also really enjoys the company and the "chats" with them (it must involve a lot of writing on their part!). She often tells us what news she has of them. Even in the recent difficult circumstances (COVID restrictions), they have provided a really good service.
Business response:
Thank you so much for taking the time to review our service. I'm delighted to hear that our carers are making a difference to your Mother-in-law, especially in these difficult times. I know they also enjoy their chats.
After coming out of the hospital with terminal cancer, my mum and the family had to come to terms with the diagnosis. In addition, previous existing mental health conditions were exacerbated. A care agency was organised, but this did not go well, and they were complaining about my mum and writing things into the notes which did not seem reflective of the situation. Their approach was that we were an annoyance to them, and they gave notice on providing care. The new agency identified was Bluebird care. What a difference in ap... read more
Business response:
Hello. What a lovely thing to say and it is particularly great that our carers see your mum as someone for whom they actually want to care and as a result, your mum has gone from someone cutting herself off from the world to being someone who is able to enjoy things again. Thank you so much for taking the time to review our service.
Frequently asked questions about Bluebird Care Dudley, Kidderminster and Malvern
How is Bluebird Care Dudley, Kidderminster and Malvern rated?
Bluebird Care Dudley, Kidderminster and Malvern has a 4.9 star rating with 82 reviews.
When is Bluebird Care Dudley, Kidderminster and Malvern open?
Bluebird Care Dudley, Kidderminster and Malvern is closed now. It will open at 8:30 a.m.