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Bluebird Care Dudley, Kidderminster and Malvern
- Home Health Care
- Kingswinford
About this business
Location details
11 Darwin House, Pensnett Estate, Kingswinford, DY6 7YB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mother has received care from Bluebird Care since October 2020. We chose them initially because of their person-centred care and commitment to sending a regular team of carers as my mother has dementia and familiarity is important. They have delivered on this commitment. The carers coming to Mum have been kind, conscientious, respectful and gentle, but also fun, many said they really enjoyed caring for her and working for Bluebird. Their care enabled her to remain healthy and content in her own home for far longer than ma... read more
Business response:
Thank you so much for taking the time to do this review, our team will really appreciate this great feedback. We have all loved getting to know your mum and your family and she has been an absolute delight to spend time with. Thank you for giving us the opportunity to be part of her support team.
Would just like to say how happy we are with the excellent service and care we receive from all the carers and team at Bluebird. They treat my father with great care and respect. We can not fault any of your carers. It's a very hard decision when a loved one has an illness and you have to find care for them thinking who can you trust, but with Bluebird, the trust is there and wouldn't go with any other company.
Business response:
Hi Kerry, Thank you for your wonderful review, we take great pride in our incredible carers and are so happy you see this too. The care of our customers is our priority and allowing them to stay in the comfort of their own homes is beautiful to watch. From Everyone at Bluebird Care Dudley, Wyre Forest & Malvern Hills.
This Home Care Provider is excellent. They went out of their way to get care in place to get my husband out of hospital. We only used them for a very short time but each of the care team was so helpful. Never rushing my husband to do anything. And so patient. Such a lovely bunch of people to deal with, I can't praise them enough. Thank you.
Business response:
Thank you so much for taking the time to review our service. It was an absolute pleasure to support your husband. We are pleased that we were able to support your family at this time and if we can ever be of any help in the future, please do not hesitate to contact us! - Thank you again for your great review!
Bluebird Care cared for my sister who is disabled and has dementia. The whole team do a magnificent job. Nothing is too much trouble. Everything I asked for was provided. Every team member is kind, compassionate, reliable and professional. I cannot thank them enough for the care they gave to my sister and to me over the past few years. I hope they know how appreciated they are and what a valuable job they do. You all can be very proud of the service you provide. Thank you so much
Business response:
Hi Pat, thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we do this well! The team loved caring for your sister and striving to meet her high expectation regarding her hair curls! Thank you so much again for your feedback, We hope you have a great day!
From the very first contact with the staff at Bluebird Care, I was made to feel at ease and given confidence in my mother's support in retaining her independence at such a difficult time. The professional and caring input has really helped.
Business response:
Thank you very much for this review of our service. We are so happy that we are able to support your mother, she is such a lovely lady and the team love visiting her. Thank you for taking the time to give us your feedback, it is greatly appreciated.
Mom was very reluctant to agree to carers in the home but since Bluebird carers have been supporting her she looks forward to their visits and praises them constantly. I love the way they make her tea in the morning - just the way she likes it, it’s the simple things that really matter and they really do care.
Business response:
Thank you so much for that lovely review. It is great that your mum has taken so well to our carers coming into her and that she now looks forward to their visits. We look forward to continuing to make her tea, just as she likes it!
I could not fault the kindness, consideration and professionalism of the carer. Highly recommend. The carer was so supportive, and care was arranged very quickly for us. A big thank you to all concerned.
Business response:
Thank you so much for taking the time to review our service, which is much appreciated. We are pleased that we were able to support your family at this time.
I have reviewed the wonderful Bluebird Care Company before, but have to add a comment about their recent reaction to our changing needs. Following advice from carers who have called recently, and been concerned for my husband's welfare, I asked if the time of his calls could be altered. This is going to happen immediately, and we quite simply cannot thank the carers and the admin team enough. The new timings will make a huge difference to my husband's well-being. I have to once again, stress what an outstanding company Blueb... read more
Business response:
Thank you so much for this wonderful review which our team will be delighted to read. We are so pleased to be able to make a difference to you and your husband. Our team love visiting you both and we really appreciate you taking the time to provide this feedback.
During the Christmas period my brother, who is normally the main carer for my father contracted Covid and was unable to provide our father with his care needs. At short notice over the holiday period the field supervisor arranged support for my father. At this stressful time Bluebird Carers ensured my father ate hot meals and made him hot drinks. I would like to take this opportunity to thank the field supervisor and all the carers who helped and supported my father at this time.
Business response:
Thank you for taking the time to review our service. We are delighted that we were able to help your father during this difficult time.
Frequently asked questions about Bluebird Care Dudley, Kidderminster and Malvern
How is Bluebird Care Dudley, Kidderminster and Malvern rated?
Bluebird Care Dudley, Kidderminster and Malvern has a 4.9 star rating with 82 reviews.
When is Bluebird Care Dudley, Kidderminster and Malvern open?
Bluebird Care Dudley, Kidderminster and Malvern is closed now. It will open at 8:30 a.m.