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Bluebird Care Newcastle
- Home Health Care
- Boldon Colliery
About this business
Location details
The Bulrushes, Boldon Business Park, 5 Woodstock Way, Boldon Colliery, NE35 9PF, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After over 12 months of trying to support my mam without any assistance, finding Bluebird Care is such a great relief to me. The staff attending daily to her could not be any more caring than they are. My mam is finding it extremely helpful both physically and mentally, we hope it can continue as long as possible.
Business response:
Many thanks for your kind words and the review, it's much appreciated. We are delighted your mam is finding it so helpful. Thanks again.
The care provided by Bluebird Care Newcastle & South Tyneside is excellent and cannot be faulted, the ladies taking care of Mam are exceptionally kind and we are very happy with everything. The company has an excellent attitude towards us, they listen and help whenever needed. The ladies actually on the ground have developed a lovely relationship with my mam and to Bluebird’s credit, they have managed to keep the team around my mam very stable and considering she needs 24-hour care this can’t be straightforward. Our experien... read more
Business response:
Many thanks for your kind words and the review, it's much appreciated. We are so happy about the relationship that has been built with your mam. Thanks again.
Just wanted to say a big thank you to the carer who provided care for my mother 18.11.20 at dinner time and tea time. She prepared a lovely healthy and nutritious meal at dinner time and she was so supportive both to my mother and other family members. Sometimes just listening is all that is needed and this carer certainly ranks highly in this skill, together with a great depth of empathy. Thank you so much.
Business response:
Many thanks for your kind words and the review, it's much appreciated. We are extremely happy to hear you'd highly recommend us! Keep safe. We're glad she loves the cooking so much. Thanks, team Bluebird.
Mum talks about how kind, helpful, supportive the staff are to her.
Business response:
Many thanks for your kind words and the review, it's much appreciated. We are so happy to hear the nice things your mum says. Keep safe, Team Bluebird.
Reliable, sensitive and appropriate in their delivery of carers. Friendly but also professional and not interfering. Helpful and in some cases beyond their role entails. Plus they have managed to keep my parents safe from Covid-19 for 6 months.
Business response:
Many thanks for your kind words and the review, it's much appreciated. We always try to go above and beyond for all of our customers, so we are delighted you see this. Keep safe, Team Bluebird.
I have found the carers to be polite and friendly. They have treated my husband with respect and given him the required help. His needs vary as his condition fluctuates. In the three months, we have used this service I have not needed to ring the office much but when I did I found it difficult to get the required information. Only once did someone get back to me quickly.
Business response:
Thank you for taking the time to leave your feedback, our aim is to make sure that we meet all care needs as well as ensure we provide stability. If we are still falling short of your expectations please contact the Registered Manager at the office to share these with her so we can work to resolve. Kind Regards, Team Bluebird
Wonderful girls.
Business response:
Many thanks for your kind words and the review, it's much appreciated. Keep safe.
My experience of Bluebird is often very frustrating for example ringing the office and promises of a call back that never happens. The amount of carers within a week has sometimes been as many as 9, this problem is very unsettling for Mam who is 98. The Director helped sort this problem, it is better but still not 100%. I had to get in touch with him as the coordinator and manager did not listen to my anxiety and stress over this problem.
Business response:
Thank you for taking the time to leave your feedback, our aim is to make sure that we meet all care needs as well as ensure we provide stability. If we are still falling short of your expectations please contact the Registered Manager at the office to share these with her so we can work to resolve. Kind Regards, Team Bluebird
We have employed Bluebird carers for the past few months and are very impressed with the calibre of staff. Without fail they have all been friendly, caring, compassionate and skilled and we would highly recommend the service to other users.
Business response:
Many thanks for your kind words and the review, it's much appreciated. We are extremely happy to hear you'd highly recommend us! Keep safe.
Frequently asked questions about Bluebird Care Newcastle
How is Bluebird Care Newcastle rated?
Bluebird Care Newcastle has a 4.7 star rating with 81 reviews.
When is Bluebird Care Newcastle open?
Bluebird Care Newcastle is closed now. It will open at 8:30 a.m.