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Bluebird Care Newcastle
- Home Health Care
- Boldon Colliery
About this business
Location details
The Bulrushes, Boldon Business Park, 5 Woodstock Way, Boldon Colliery, NE35 9PF, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mother is very old now and what local support friends she had have now their own health problems. She has been with Bluebird care for a number of years and their daily support has been essential. As I and her other family live hundreds of miles away we can only support her personally to a very limited extent. Bluebirds support to my mother in her increasing needs to visit hospital has been crucial. I have found them easy to contact to help sort out crises as they have arisen and find that whoever I contact knows her circu... read more
Business response:
Hi Leslie, thank you so much for this review. It is great to hear such nice words about our Care Assistants and it's very nice to hear the impact they're having on your mother. Thanks again!
My sister's health has deteriorated within the last few months, to the point where she could no longer live independently without support. She started with having carers a couple of times per week and has increased this to three times. Due to my sister's learning disability and mental ill-health, she is very resistant to change, but the careful onboarding by the care manager made this a very smooth process. My sister really likes the carer she has been allocated, who has managed to swiftly build a great relationship between ... read more
Business response:
Hi Rob, thank you so much for this review. We are so happy to hear what our home care has done for your sister and yourself, its great knowing it has had such a positive impact. Your sister is a joy to be around, and the relationship which has been built with the carers is a great one. Thanks again, Rob!
The care my Dad was given in his final days was first-rate! The Bluebirds treat him with dignity and respect throughout and were very considerate of his wishes. The girls really made an effort to talk to us on a very personal level. They couldn't have done more to make my Dad's final days as comfortable as possible whilst offering support to myself and my Mam as well.
Business response:
Hi Katie, thank you so much for the review, it means a lot to us and it's great to know you were so happy with the care provided.
After over 12 months of trying to support my mam without any assistance, finding Bluebird Care is such a great relief to me. The staff attending daily to her could not be any more caring than they are. My mam is finding it extremely helpful both physically and mentally, we hope it can continue as long as possible.
Business response:
Many thanks for your kind words and the review, it's much appreciated. We are delighted your mam is finding it so helpful. Thanks again.
The care provided by Bluebird Care Newcastle & South Tyneside is excellent and cannot be faulted, the ladies taking care of Mam are exceptionally kind and we are very happy with everything. The company has an excellent attitude towards us, they listen and help whenever needed. The ladies actually on the ground have developed a lovely relationship with my mam and to Bluebird’s credit, they have managed to keep the team around my mam very stable and considering she needs 24-hour care this can’t be straightforward. Our experien... read more
Business response:
Many thanks for your kind words and the review, it's much appreciated. We are so happy about the relationship that has been built with your mam. Thanks again.
Just wanted to say a big thank you to the carer who provided care for my mother 18.11.20 at dinner time and tea time. She prepared a lovely healthy and nutritious meal at dinner time and she was so supportive both to my mother and other family members. Sometimes just listening is all that is needed and this carer certainly ranks highly in this skill, together with a great depth of empathy. Thank you so much.
Business response:
Many thanks for your kind words and the review, it's much appreciated. We are extremely happy to hear you'd highly recommend us! Keep safe. We're glad she loves the cooking so much. Thanks, team Bluebird.
Mum talks about how kind, helpful, supportive the staff are to her.
Business response:
Many thanks for your kind words and the review, it's much appreciated. We are so happy to hear the nice things your mum says. Keep safe, Team Bluebird.
Reliable, sensitive and appropriate in their delivery of carers. Friendly but also professional and not interfering. Helpful and in some cases beyond their role entails. Plus they have managed to keep my parents safe from Covid-19 for 6 months.
Business response:
Many thanks for your kind words and the review, it's much appreciated. We always try to go above and beyond for all of our customers, so we are delighted you see this. Keep safe, Team Bluebird.
I have found the carers to be polite and friendly. They have treated my husband with respect and given him the required help. His needs vary as his condition fluctuates. In the three months, we have used this service I have not needed to ring the office much but when I did I found it difficult to get the required information. Only once did someone get back to me quickly.
Business response:
Thank you for taking the time to leave your feedback, our aim is to make sure that we meet all care needs as well as ensure we provide stability. If we are still falling short of your expectations please contact the Registered Manager at the office to share these with her so we can work to resolve. Kind Regards, Team Bluebird
Frequently asked questions about Bluebird Care Newcastle
How is Bluebird Care Newcastle rated?
Bluebird Care Newcastle has a 4.8 star rating with 84 reviews.
When is Bluebird Care Newcastle open?
Bluebird Care Newcastle is closed now. It will open at 8:30 a.m.