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Bluebird Care Westminster & City of London
- Home Health Care
- London
About this business
Location details
77 Ashmill St, London, NW1 6RA, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would like to take this opportunity to highlight the amazing service our care staff delivered to my late husband during my family's most difficult time of need. The manager personally provided an incredible service supporting my husband throughout his difficult journey with Vascular Dementia from the beginning stages of the disease all the way to my husband's last few weeks at home receiving palliative care, he would literally always go out of his way to make sure we had the best staff, equipment and community professional... read more
Business response:
Thank you for your kind testimonial; it was our honour to facilitate your husband's wishes to the letter. He is sorely missed by our team. With dementia, palliative, and end-of-life specialists as part of our core care team, we are able to provide professional, empathetic, compassionate, person-centred in-home support. I'm pleased to hear the care provided was invaluable and enabled space for precious, unburdened time with him. To learn that we were of assistance at this particularly difficult time fills the hearts of every ... read more
We have two carers morning and evening from Bluebird Care. They get my wife up using a sling and hoist and transfer her to the living room, where she has a special lift up chair. They wash and dress her and get her breakfast and any other minor needs. The carers are very professional. They treat my wife extremely well and with care. They interact very positively with her and create a happy and relaxed experience for her. Over time her regular carers have become trusted friends, who do more than just help her with her disabil... read more
Business response:
Thank you for your kind words regarding your wife’s service. It has been our great pleasure to assist her in your home for the past year. You are held in high esteem by our Westminster, Kensington & Chelsea Bluebirds, from our registered manager to your customer service manager and our field care supervisors to your care assistants, it has been marvellous to work with you. I am delighted to hear that your wife’s twice-daily support has been delivered professionally and with great care, to facilitate a happy, relaxed experien... read more
Bluebird Care Westminster provided our mother with a lovely, kind and attentive carer. She was very well organised and excellent company, meaning that we never had concerns about her safety. The company was highly professional at all times and ensured that we had a similar level of high-quality care when the primary carer was away.
Business response:
It was our honour to provide live-in care and then palliative care with waking nights to your mother in her home; the past two years with her were simply wonderful. She was warm and kind... a genuine delight for our care team and office team. I am pleased to hear that you found the Bluebird service to be organised, safe, and professional. We strive to deliver the sterling standard of care for residents of Westminster, RBKC, and the City of London so it is a joy to read that your mother received exactly this. We hire for valu... read more
A great well structured team that ensures to maintain a quality service from training of staff to the regular monitoring of works. They ensure that works are professional at all times. We are extremely happy that each carer goes out of their way to ensure that Dad's quality of life is maintained at a higher standard and the difference is evident from looking after Dad through to taking care of his surroundings. Dad is in a lot better place. Well done team, looking forward to a great 2023.
Business response:
Thank you for your kind review of the home care service we provide for your father in his Bayswater home. I'm delighted to hear that his Care Assistants deliver a high standard of care, tailored to his stroke recovery, whilst utilising his specialist equipment. Supporting your father, supporting your wider family structure, enabling you to go back to work and rest assured that your father is safe and happy at home - these are our reasons for being. We look forward to the year ahead, providing exceptional care that goes above... read more
Bluebird care has brought me not only valuable assistance in managing my father's care but also peace of mind. I have not found this level of reliability, empathy and professionalism with other care agencies. It is a great relief to be able to call on qualified professionals who can understand and anticipate complex needs.
Business response:
It has been our honour to assist your father in his Covent Garden home. I'm delighted to hear that you're finding our carers to be empathetic and professional. We hire for values - compassion, kindness, empathy - and train for excellence in care. Our specialist training goes beyond industry standards to ensure each customer receives a truly tailored experience. For family members and advocates who live abroad (or indeed any distance from their loved one), the openPASS system allows real-time access to care notes from anywher... read more
Lots of help along the way to find the best care plan for my father, working with both nurses and carers. It's all about the people and with our carers we are truly lucky to have them both on team dad!
Business response:
Thank you for the wonderful review of our home care service; we are honoured to be assisting your father in his Westminster home. As you rightly note, it is all about the people! We hire for values: kindness, compassion and a genuine desire to care - and then train rigorously for Excellence in the delivery of that care. On behalf of your father's care assistants, his Customer Service Manager and our wider Bluebird Care office team, a huge thank you!
We have been delighted with the quality and care Bluebird provided to our elderly relative who has vascular dementia but remained very independent. Bluebird was able to try different carers and timings to find which combination worked best. We lived some distance away and it was good to see the senior management being hands-on and keeping us informed. It was marvellous that they were able to find a carer who obtained our relative’s trust so that they went to the laundrette together, took a bus to a large supermarket for shop... read more
Business response:
Thank you so much for your kind words. Whether you live close to or far away from a loved one, the prospect of choosing the right team to meet their needs is a daunting task. As leaders in dementia care, our team was able to create a bespoke care plan that kept her safe and happy in her home. On behalf of her care assistants and our office team, I can assure you she will be sorely missed. We thoroughly enjoyed getting to know and care for her.
Excellent service at all levels of the company. Very professional, caring and above and beyond expectations. Very compassionate, understanding of client's needs and care. Attention to clients' requirements to maintain quality of life. Very detailed to clients' needs and expectations.
Business response:
Hi, thanks so much for such a lovely review! We really appreciate your kind words and it means a lot to the carers. We will be sure to pass on the feedback.
We had the good fortune of getting help from Bluebird Westminster immediately after my husband had his hip replacement surgery. And we had the greater fortune in our first port of call being the care manager. She has an abundance of all the qualities one wishes for in a human being in care management: calm, kindness, understanding, compassion, empathy and an ability to explain challenges without sounding panicked. She truly is an oasis of calm and a far superior care manager than anyone I had to deal with later. Of course, w... read more
Business response:
Hi, thank you so much for providing such a lovely review. We really appreciate your feedback and hope that your future service provides the same standard of high-quality care that you deserve. I have passed your feedback on to the Registered Care Manager who will be delighted to hear such positive reviews.
Frequently asked questions about Bluebird Care Westminster & City of London
How is Bluebird Care Westminster & City of London rated?
Bluebird Care Westminster & City of London has a 4.9 star rating with 111 reviews.
When is Bluebird Care Westminster & City of London open?
Bluebird Care Westminster & City of London is closed now. It will open at 8:30 a.m.