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BMW
- Automotive
- Newport News, VA
About this business
Location details
12861 Jefferson Ave, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
"great Dealership with great people" Bc we always take vehicles to them wether it’s been a drop off or with an appointment they have taken care of us with discounts and quality service with smile.
Business response:
Thank you for the five-star rating, Azautos! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you again in the future. Thank you for your time and have a great day!
"A great experience" I had a great experience from start to finish. Joe was professional and attentive and I felt well taken care of. I was interested in a used vehicle I had seen online. Joe got me out for a test drive right away and they let me take the car home overnight to think about it. I definitely recommend this dealership and especially Joe.
Business response:
It’s great to hear that you had a memorable experience with us and thank you for praising our services! We invest a lot of time and effort to train our team to ensure the highest level of personalized service, especially when finding a vehicle that best suits each customer's needs. Thank you for choosing Casey BMW, have an amazing day!
"Service Department " Brief history; I recently purchased a new 2018 X5 from a dealer in NC. During my initial washing and waxing notice two back rims had a spots that were dull and not shiny. I contacted the original dealer in NC they said take to my local BMW service department. Having made the appointment online with Mike Lewis, Chris Culp wanted to be notified when I came it. I arrived and their local rim repair technician was onsite and confirmed rims definitely had issues, Chris took picture forward it to his BMW repre... read more
Business response:
Thank you for the 5-star review, Jim! We are more than happy to hear that Chris and Mike were able to enhance your experience! We always strive for the best when it comes to customer service. Thank you for your business and have an amazing day!
"BMW Recall" I just had my 2009 328i in for a Recall service on the AC. When the appointment was made weeks in advance, I was told it could take up to five days. I was given a loaner and my car was ready to pick up in a few hours! Thank you! My Service Advisor has been Corey Spruill who I learned has moved to VW (he'll be missed) and this was my first time working with a new Advisor. This was my 3rd visit to Casey BMW since moving to the area a year ago. I've had my (4) BMWs serviced at multiple BMW dealerships for over 25 y... read more
Business response:
Thank you for your delightful review! We appreciate knowing the great accomplishments our team has provided via customer service. Based on this feedback, we are able to provide more excellent experiences from our valuable staff. It’s great to hear that you had a memorable experience with us and thank you for praising our services. We invest a lot of time and effort to train our team to ensure the highest level of personalized service, especially when finding a vehicle that best suits each customer's needs. Have a great day!
"All around great service" I went in to get info on a particular pre-owned truck, hesitant because I prefer to purchase new vehicles. I was able to check out every nook and cranny to make sure I was satisfied. The deal was a fantastic time. Salesman and sales manager were absolutely pleasant, light-hearted, and funny. It helped with the process. The process was quick too!
Business response:
Thank you for leaving us a wonderful review, Scunningham! We truly appreciate our customers and take the time to make sure they get the best service. We are glad we were able to give you the best experience during the car buying process. Thank you!
"Very professional and knowledgeable service manager" I had to get a replacement key for my BMW. Jason was extremely helpful in assuring I got the key in a timely manner. Helpful and professional. Great representative for Casey BMW.
Business response:
Thank you so much for the positive review and rating! We work really hard to provide our customers with service we can be proud of and a fantastic environment for both you and our staff. It is wonderful to see those efforts pay off. Have a great day!
"Excellent Experience!" I was in the market for a new replacement and visited Casey BMW to search for my new vehicle. I met Joe and we test drove the vehicle of my interest. Joe was very friendly, polite, attentive and helpful to make this car buying experience a pleasure! I would highly recommend Joe in the future for your car buying experience! Thank you Joe!!!
Business response:
Thank you for leaving us a 5 star review, Rajguendo! We are more than pleased to hear about your positive experience at Casey BMW. We appreciate each and every one of our customers and we are glad that Joe was a perfect example of that! We hope we can continue serving you in the future, have a great day!
"Delightful Experience!" George went above and beyond to make our buying experience at Casey personable and pleasant. He and Lloyd are an awesome team and made my husband, daughter and myself feel like part of the “Casey Family”. We would most definitely recommend George and the company to anyone in the market for a vehicle. We look forward to doing business with them again!
Business response:
Renee, we truly appreciate the 5-star review! We pride ourselves in serving our customers to the best of our abilities. We are more than happy to hear that George was able to accomplish that! Welcome to the Casey family, have a wonderful day!
"Great service" He has great customer service. Time took awhile but he was very pleasant to work with and works with a great team. He went the extra mile to put me in a 2015 suv qnd im very pleased. Would recommend him and the company to others. Would buy another vehicle asap
Business response:
Thank you for choosing Casey BMW! Our Team was glad to assist you on your visit and we hope you had nothing short of a great experience! Every visitor is worth the extra mile here. We hope to see you again for any further assistance. Have a great day!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,850 reviews.
When is BMW open?
BMW is closed now. It will open at 7:00 a.m.