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12861 Jefferson Ave, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
George, Lloyd and Ryan went above and beyond to offer an amazing customer service experience. This was hands down the best experience I've had purchasing a vehicle. Thank you, George, Lloyd and Ryan!!
Business response:
Thank you for choosing Casey BMW, Slayton! We're glad you enjoyed an experience you deserve. We wish you many years of satisfaction in your new BMW and hope to see you again one day. Thank you for your time!
Rick was waiting for me as soon as I walked in the door. He was very knowledgeable and super friendly. He made me feel very comfortable during what can be a stressful process. Joe made the financing part as smooth as possible. He was patient and went through all of my different options with me so that I left feeling confident in my decision.
Business response:
Thank you for your review! Rick and our team at Casey BMW are happy to have helped you and hope you return for any additional service. Thank you for your time, have a great day.
Joe is a down to earth salesman who is very knowledgeable. He helped me to get the best deal possible in the car that I wanted. He got other bmw experts involved to assist me with financing and other concerns. He personally drove my other car home, allowing me to drive my new car home. He frequently checked up on me after the sale. He kept me informed about the status of my order and made sure that I was 100% satisfied. He is a no pressure salesman with a warm and engaging style. I am 100% happy with Joe, thus 100% happy wit... read more
Rick is incredible to work with! I bought my BMW from him a few weeks ago and he went above and beyond to assist. I explained what I was looking for at the price I wanted to spend. He helped me find a BMW that exceeded my expectations. I look forward to recommending him to my friends and colleagues.
Business response:
Thank you for choosing Casey BMW! We are glad to have helped in your search for the right BMW for you! Rick and our team carry a genuine interest in what our customers' expectations and hopes are. We appreciate your kind words and hope to see you for any additional help. Have a great day!
Joe Diggs and Rick were absolutely fantastic to deal with. I found my car, and we proceeded to make the deal happen in a timely professional manner. Highly recommend, I will be returning in the future.
Business response:
Thank you for choosing Casey BMW, Richard! Joe and Rick are a great representation of our team's dedication to making sure every visitor goes home with the vehicle they desire. Thank you for becoming a part of the BMW family, we will be glad to further assist you going forward. Have a great day!
I recently purchased an upgrade from Casey BMW. My Salesman was the best. His knowledge of the vehicle was amazing. He made everything about Casey BMW so professional. Joe Hargraves is definitely an asset to the company. I really appreciate being made to feel so special..
Business response:
Thank you for choosing Casey BMW! Joe and the team here keep themselves well-equipped to answer every question and curiosity. We are driven by the idea that a customer can leave happy and we are glad that customer is you! We appreciate your review, give us a visit for any further assistance. Have a great day!
By far the best car buying experience ever for us! Didn't plan to leave with a 750LI but these guys made it impossible not to buy. Rick is amazing, no pressures, no tricky sales tactics, he just let the product speak for itself and then negotiated with us honest broker style! Really appreciate all the small things he did to help us with the buy. Better yet, his attention to detail was incredible to include calling me daily until the car was ready. When I picked up the car, he noticed a small area that wasn't buffed out all t... read more
Business response:
Thank you for choosing us at Casey BMW, Charles! We try to set the standard on how the car buying process should be and this isn't possible with Rick and Joe's leadership. We are glad to hear they treated you with the service you deserve. We also appreciate your time and hope you come back for any further assistance on your new 750LI. Have a great day!
I bought a 2012 Mercedes C250 sport. It had a great price, and my wife and I really appreciate Rick Cutchins professionalism. He was also friendly and very accommodating. I did however, discover that the cars cigaratte lighter wasn’t working. I assume it’s just a blown fuse but I was disappointed when the sales manager refused to have it looked at. Sure it’s probably simple fix but I expect more from a luxury car dealership.
Business response:
- Joe Diggs Casey BMW
I have purchased a lot of cars over the past twenty years and this has been the easiest and best experience i have had so far. Lloyd Howell, Ryan Thomas and Dennis Grant helped me through the entire process and went out of their way to get me a better deal than what i was originally promised. Out of all the dealerships that i visited in the area the Casey dealerships had the best customer service and the friendliest staff. I can't say enough good things about Casey BMW and couldn't be happier in my CPO i3.
Business response:
We appreciate your visit, Michael! Lloyd, Ryan, Dennis, and the rest of our team at Casey BMW work hard to ensure every customer is receiving the insight and comfort they deserve. We are glad to know you're driving away happy in a new BMW and we will be available for any future assistance or inquiries. Thank you for your time, have a great day!
BMW has a 4.6 star rating with 2,850 reviews.
BMW is closed now. It will open at 7:00 a.m.