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BMW
- Automotive
- Houston, TX
About this business
Location details
1111 W Gray St, Houston, TX, 77019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bad Experience to much favorites management is awful . Spoke to with fowl language . Was forgotten about like people never knew you wore still working for the company Needs new management .
i guess after the covid they are desperate to make money - my 8 series is 7 months old J.David Gurrero service advisor kept on putting stuff this needs to be done that need to be done which was not really required - remind you car is brand new under warranty but he said all this stuff is not in warranty - I ve been Momentum customer for last many years they never ripped me off - made the biggest mistake moved to Advantage BMW - going back to Momentum BMW - specially dont go to that service advisor J.David Guerrero he is simp... read more
Business response:
Thank you for your feedback about your service experience, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? -Eric Sanchez, Fixed Operations Director ericsanchez@Advantagecars.com
I have conducted business through Advantage for the last 7 years and thousands of dollars maintaining and repairing my BMW. Recently, Advantage has lost their ability to maintain our relationship and provide good service. In my view, Advantage BMW are now making choices that tell me they don't want my business anymore. I had an issue with a loaner car that cost me over $400.00 which wasn't my fault and when I explained to the service manager that I spent thousands of dollars in their dealership and the issue wasn't my fault ... read more
I talked to dealer rep about extended warranty. He gave me a quote addressed to LEOTIS? Because I'm black? I didn't identify myself as Leotis. WTF? Spend $80 k and get this treatment. Went elsewhere.
An employee driving a red Honda Accord with no tags but the advantage paper advertising plate on the rear pulled out of the parking lot blocking the cycling lanes. I hit my brakes hard before I plowed into his driver's door. he made no attempt to say sorry so I yelled profanities while he sped away. this was before noon ok n 4/23/20 I was once a customer and recently had my M5 at the sister dealer in CL. Never again.
Business response:
We apologize for your experience.
I was overcharged by 5.5 hours of labor which translates into $950. My car was serviced for 6.5 hours and I was charged 13.5 hours for labor. This us appalling that they would say that they used booked time and did not define how it is calculated for that outrageous difference. So when you cheap on labor now I have to see if the wirk was actually done.
Organization, honesty, better product!
Shady business. It’s been 15 days since I dropped off my vehicle and signed over my title to BMW Midtown Houston. Sales person Ricardo had assured me that the transaction was done properly and I would have my funds wire transferred into my account within 7 days. I have not seen a penny from this transaction and they have posted my vehicle up on their website as a part of their sales inventory the day after I dropped it off. This business is holding my funds to generate a profit. Will seek legal action and file a complaint wi... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 8,410 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.