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BMW
- Automotive
- Houston, TX
About this business
Location details
1111 W Gray St, Houston, TX, 77019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Kick ass service. They are always wonderful to work with. They did not however give me back an 4series M by mistake so there is that. �
Business response:
Thank you Bill for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Given inaccurate prices, I had to go the BMW in Clearlake got a quote for over $1000 less for the same repair. BMW midtown said will match it, when I went to pay they gave again the original price, when I told them the price did t look right, the service advisor said sorry let me correct the price only to come back with a $300 extra in the price, I asked what was the extra $300 for ? Then he said ups sorry it’s a mistake. Seriously there was a total mistake of $1500. Will never go back to this place, if you go to this place ... read more
Business response:
Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Philip Southwick General Manager psouthwick@advantagecars.com
RecommendedIf you're purchasing a vehicle these guys are awesome! Service, on the other hand, is a different story. I'm mean they've done a great job for me in the past. However recently, they've followed the lead of Momentum BMW and have employed the "We Recommend an Alignment Ripoff."
Business response:
Thank you for your feedback about your recent service visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Phil Southwick General Manager psouthwick@advantagecars.com
Your service delivery leaves much to be desired. It has taken me three days to get a set of tires you recommended to me. That is poor. It took 35 minutes to get my car yesterday, even though I called ahead. Also poor. Overall, very disappointed.
Business response:
Hello Mr. Myers, I am sorry to hear that your service delivery didn’t go as planned and the tires took longer than expected. We are working with the tire manufacturers to get us additional tires so other customers don’t have this experience. If I can ever be of service, please contact me directly at psouthwick@advantagecars.com or 713-289-1211. Sincerest Apologies, Philip Southwick General Manager
My initial experience was ok. But once I got my car back the covers for the engine were not secure at all and a lot of loose clamps were left unfasten. The most troubling part was that the following day my drive belt broke. I took the car to my local mechanic shop and was shown a belt shredded like a mop caused from a clamp left in the engine bay. It was so disappointing that after over $2k in repairs was left with another mechanic bill one day after pick up . Of corse he rep I was working with is now out of town. I would ha... read more
Worst BMW experience in all areas: Customer Service, Repairs I moved to Houston less than a year ago and decided on Advantage BMW service due to location and convenience. I brought my car in for routine maintenance in January 2018 and everything checked out great according to the reports etc. Shortly after my routine maintenance I noticed smoke coming through my vents and hood. I return the car to your service team and the maintenance team claims it’s just old oil from t...he oil change. They suggested I needed to drive it f... read more
Brought my car in for a collision repair and oil leak. Found over $4000 worth of repairs, which I agreed to. First service advisor quit and clearly didn’t sign out his clients to the advisor taking over. Don’t get an update for days despite leaving multiple messages. Then finally get an update stating the car is at the collision center getting the bumper replaced and the other repairs have been completed. Ok pick up my car, my service advisor is not there that day, no one seems to know anything about the collision repair but... read more
Business response:
Hello Taylor, While I was disappointed with what I found out after talking to your father, I hope we were able to get the bumper fixed for you at the collision center in Clear Lake. Please let me know if there is ever anything we could do. Sincerely, Philip Southwick General Manager
I took my car there to get an annoying warning fixed, they took $175 for diagnostics then could not find the cause of the warning and asked another $1000 to continue... not to fix it, not to find it, but to continue!
Business response:
Thank you for bringing this to my attention. I apologize that your recent service visit was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me at (713) 289-1211. I look forward to speaking with you. Philip Southwick General Manager
My salesman put forth an effort but management there is horrible and I will not be purchasing from Advantage BMW again. They sold me a very flawed car that has been in the shop longer so far than I have actually driven it as the owner. I would have thought being a repeat buyer would have had some value and due some extra consideration but nothing. Buyer beware!
Business response:
Thank you for your feedback about your recent experience with sales because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Philip Southwick General Manager psouthwick@advantagecars.com (713) 289-1211
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 8,410 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.