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BMW
- Automotive
- Houston, TX
About this business
Location details
1111 W Gray St, Houston, TX, 77019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been here since 7 am and it is 12 noon for a battery installation
Business response:
Hello Alecia, Please accept my apology on the delay. We will be researching the issue and get back to you shortly. Please feel free to contact me directly at any time. Philip Southwick General Manager psouthwick@advantagecars.com
I don't know what there service is like but the New Year's Party was awful. I even paid for VIP just to stand up and watch other ppl sit in VIP sections. Poor planning!
I test drove a vehicle with them, the sales agent was Edward Massa. After several text messages and phone calls we agreed on a drive-out price. The day the bank had all the documentations ready, and the car insurance ready the dealer decided not to honor the agreed price and I was notified that the dealer had increase the drive-out price. That is not a good dealership, thinking that they can ignore the original deal with the excuse of not checking with the dealer manager before making the deal. I do not recommend to do busin... read more
Was not pleased with today’s visit. Only needed to have coolant refilled and the Service Advisor recommended tire rotation and balance. Was quoted one price but the invoice price higher plus an additional miscellaneous fees for the use of the lift and waste disposal. I purchased the maintenance plan and I feel the advisor was just trying to get me to purchase unnecessary maintenance. Also my car was not ready as promised.
Business response:
Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Philip Southwick General Manager psouthwick@advantagecars.com
Joseph Aguirre, my service advisor, went out of his way to compensate for the fact that, despite my making the appointment and reserving a loaner car two weeks in advance, I had no loaner. I was not advised of this prior to my appointment which proved to be incredibly inconvenient for me as I was without a car all day. When I bought each of my cars from Advantage, I was assured getting a loaner would be no problem. Clearly this isn’t the case nor is a courtesy call advising of the lack of cars. I appreciate Joseph’s professi... read more
Business response:
Thank you for bringing this to my attention. I apologize that your recent experience with service was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Philip Southwick General Manager psouthwick@advantagecars.com
Took over an hour to get back at me after taking my keys. They didn’t ask me what was wrong with the car. They parked my car in the parking lot without doing anything. They thought that the car was already fixed. I had to talk to the manager to find out whats going on. I am very unimpressed with the service I received!
You dare not want me to put my disgraceful experience on a public arena.
Business response:
Hello Patricia, I am sorry to hear that you are upset with us. Please let me know when we can discuss and I would love to see if we can make it right. I can be reached at psouthwick@advantagecars.com or 713-289-1211. Sincerely, Philip Southwick General Manager
An ok experience... definitely not great. First, it took 1.5 hours to get checked in and get a loaner. The loaner desk had one person checking people out at the busiest time of the day (yes, I had an appointment) My representative was friendly and knowledgeable. My car was ready in one day, which was quicker the estimated, nice. When I came back to get my car ...someone walks around calling off your invoice number ... hmmmm not a great relationship builder, coming from someone in the service industry. Our names are clearly o... read more
Business response:
Hello Cindy, We are sorry to hear how your visit went, as this is not what we consider acceptable. Please contact me directly so I can get some more details and work with the team to improve. I can be reached at psouthwick@advantagecars.com. Thank you, Philip Southwick General Manager
No complaints about quality of mechanical service Was told my car was ready at 11, arranged pickup at 4, car still not ready for an additional hour and came out not washed nor cleaned
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 8,410 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.