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BMW
- Automotive
- Ontario, CA
About this business
Location details
1301 Auto Center Dr, Ontario, CA, 91761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I gave a four star because the customer service agent I spoke with advise it’s best to schedule an appointment if not I will be waiting for a massive period of time. With my appointment I was waiting in the lobby for an hour pretty took up my entire lunch break. Then the shuttle driver took his sweet time. Overall the experience was very Mediocre...
Service department they just steal your money and they don’t fix your car
Business response:
Hello Karla, I am very sorry to learn of your current impression of our Service Department. I would like the opportunity to speak with you about what happened. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send an email to me at martyn.mayhead@penskeautomotive.com. Sincerely, Martyn Mayhead General Manager BMW of Ontario (714) 448-1335
Service took way longer than anticipated, was promised my car by 1:30 didn’t get it until after 3🙁
Business response:
Sean, I am very sorry to see the service time did not meet your expectations. I would like the opportunity to speak with you about what happened. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send an email to me at martyn.mayhead@penskeautomotive.com?. Thank you for your honest feedback! Sincerely, Martyn Mayhead General Manager BMW of Ontario (714) 448-1335
Crap! The only BMW dealer that don't loan us a car. If there are nearer service center we will not go here.
Business response:
Blair, I am very sorry to hear about your disappointment with the lack of loaner cars at our dealership. I would like the opportunity to speak with you about what happened. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send an email to me at martyn.mayhead@penskeautomotive.com. Thank you for your honest feedback! Sincerely, Martyn Mayhead General Manager BMW of Ontario (714) 448-1335
What a rip off this place is! $73 to replace a brake bulb! Really ??? I advised I had the bulb, just needed it put in, down to $53! Lol. It’s a lot cheaper for me to do it myself and break a nail!! Lol I have had this 2 min service completed as a courtesy, while driving cross country! I find it deplorable that they actually try to charge their customers $20 for a $2 bulb!!
I went in for a recall issue to my airbags. I own a BMW 330i. I had a few bucks in my ashtray, that I always stash, for my car washes. When my Beemer was returned to me my car wash money was gone.. My airbags are still not operating correctly because the airbag icon still appears on my dashboard. I won't go here again. There are plenty of dealerships that don't have employees stealing from their customers. This was my 2nd visit because the 1st visit the dealership did not order my parts and failed to inform me.. terrible Dea... read more
Business response:
Byron, Your review concerns me as it does not reflect the honesty and integrity we instill in our team members. I want to ensure your airbags are working correctly and get more details about your visit. I would like the opportunity to speak with you about what happened. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send an email to me at martyn.mayhead@penskeautomotive.com. Thank you for your honest feedback! Sincerely, Martyn Mayhead General Manager BMW of Ontario (714... read more
Terrible service. My boyfriend paid them $1400 to fix his convertible and the damn thing doesn't even work still. We picked up the car and they didn't even wash it. Worse customer service ever.
Business response:
Hi Linda, I am so sorry to hear about the situation with your boyfriend's convertible and would like the opportunity to speak with you. Could you please send a private message with your contact information or email me directly at martyn.mayhead@penskeautomotive.com? Thank you, Martyn Mayhead General Manager BMW of Ontario (714)448-1335
Horrible service dept. Service adviser surely thought highly of himself- arrogant and offered little help. N55 charge pipe failure is common and have many precedence of being covered under "induction system" which is clearly spelt out in the extended warranty contract as a warrentable item. The service adviser initially claimed that a debris hit the charge pipe causing the flange of pipe to fail (the debris will have to go through quite a few parts to reach that spot), then gave a blanket statement that "all plastic parts" a... read more
Business response:
Gary, I appreciate your taking the time to share your concerns with me. I would like the opportunity to speak with you about what happened. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send an email to me at martyn.mayhead@penskeautomotive.com. Thank you for your honest feedback! Sincerely, Martyn Mayhead General Manager BMW of Ontario (714)448-1335
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,700 reviews.
When is BMW open?
BMW is closed now. It will open at 7:00 a.m.