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BMW
- Automotive
- Ontario, CA
About this business
Location details
1301 Auto Center Dr, Ontario, CA, 91761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Horrible service dept-stop to get water and then go someplace else-#incompetent
Business response:
Gina, I am very sorry to hear about your disappointment with our services. I would like the opportunity to speak with you about what happened. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send an email to me at cmandry@penskeautomotive.com. Thank you for your honest feedback! Sincerely, Chris Mandry Service Manager BMW of Ontario
Trash worse dealership experience ever been to vw dodge Ford Mercedes benz no follow up on vehicle no phone calls service writer always declined additional work never gave us a call about it only would find out when we picked it up on one occasion under body panels missing another occasion trunk panels removed not put back items not address not fixed .. long story short ac wasn't cold BMW techs stated 70 degrees was normal .. took it back said check it again.. they wanted to replace the ac compressor .. it was a 139 dollar h... read more
Business response:
Daniel, I am very sorry to hear about your negative experience with our service team. I would like the opportunity to speak with you about what happened. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send an email to me at cmandry@penskeautomotive.com. Thank you for your honest feedback! Sincerely, Martyn Mayhead General Manager BMW of Ontario (714)448-1335
Worst service department I've ever dealt with for a car. Do NOT use the service department here. I had an appointment scheduled yesterday at 10:30. They did not even touch my car all day. I've called twice today for a status update since they are supposed to be running a diagnostic but have yet to get a response. What is the point of an appointment if your car isn't even looked at within an hour of dropping it off? And why can NO ONE respond to me about my car. My time is valuable and I hate having some crappy enterprise car... read more
Business response:
Katherine, I am very sorry to hear about your experience regarding your recent appointment. Your time is valuable to us and I understand the frustration you are experiencing being without your vehicle. I would like the opportunity to speak with you about what happened. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send an email to me at cmandry@penskeautomotive.com. Thank you for your honest feedback! Sincerely, Chris Mandry Service Manager BMW of Ontario
bad service department and customer service, brought my car in for service in June, 2017 and they forgot to reset my service light which the computer is showing it needs service again. Called the service department and they ask me to bring it back again wihtout offering any other option, what a poor service team. I will broight this attention to BMW North America team for this bad experience....
Business response:
Tommy, Thank you for bringing this to my attention. I understand the inconvenience and frustration it may have caused by having to bring your vehicle back to ensure the service light was turned off properly. I would like the opportunity to speak with you about what happened. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send an email to me at cmandry@penskeautomotive.com. Thank you for your honest feedback!
Horrible customer service. Employees in the service department are rude and unprofessional.
Business response:
Myra, I am very sorry to hear about your recent experience with the Service Department. I would like the opportunity to speak with you about what happened. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send an email to me at cmandry@penskeautomotive.com. Thank you for your honest feedback! Sincerely, Chris Mandry BMW of Ontario (714)448-1335
You would think when you spend that much money on a vehicle & also have valet service, you would get good service. I can't even say I got decent service. Had my car for a month. Crappy dirty loaner cars. Don't return messages. I will not be back. They should send us surveys like they do after we purchase. Maybe they'd realize how much business they'll lose.
Business response:
Dana, I am very sorry to hear that our service center didn't meet your expectations. We always want our customers to have a five-star experience with us. I would like the opportunity to speak with you about what happened. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send an email to me at martyn.mayhead@penskeautomotive.com. Thank you for your honest feedback! Sincerely, Martyn Mayhead General Manager BMW of Ontario (714)448-1335
I've grown up around the dealership. Nice/awesome salesmen/women is required to run this kind of business so be cognizant of the great reviews you're writing about your cool sales associate...Ok, let's now shift our focus onto BMW of Ontario. The absolute worst customer service I've ever had to deal with. Rude over the phone from start to finish, male, female, service Dept, sales, rudeness and lack of customer service was evenly distributed across the board. Phone system is "giving them some issues" (I've called about 5 time... read more
Business response:
Sean, I am very sorry to hear about your disappointment with our customer service. I appreciate your feedback and would like the opportunity to speak with you about your experience. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send me an email directly at martyn.mayhead@penskeautomotive.com. Sincerely, Martyn Mayhead General Manager BMW of Ontario (714)448-1335
The worst customer service I have ever experienced. I went there to buy a car cover for my 750Li. No real prob with that. But witnessing all the dissatisfaction in over 12 customers while I was there ensured I would never go there again for anything. Bottom line most of the staff is very immature and unprofessional to say the least.
Business response:
Martin, I appreciate your honest feedback and would like the opportunity to speak with you about your visit. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send me an email directly at martyn.mayhead@penskeautomotive.com. Sincerely, Martyn Mayhead General Manager BMW of Ontario (714) 448-1335
This place is a joke. Had my car for a week just to replace oil pan. Two hours later after picking up my car check engine light comes on. Yep I know this was on BMW part but hey I return the car at 7:00am two days later don't receive a call til 5:30pm to tell me that I need spark plugs and charge $174 for diagnosis and want me to spend $521 on spark plus when this should of been caught on the first visit. Speed up today of course my service advisor will smith is never available so I get this other advisor that tells me about... read more
Business response:
Adriane, I am very sorry to hear about your disappointment with our Service Department. I would appreciate the opportunity to speak with you about your experience. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send me an email directly at martyn.mayhead@penskeautomotive.com. Sincerely, Martyn Mayhead General Manager BMW of Ontario (714)448-1335
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,700 reviews.
When is BMW open?
BMW is closed now. It will open at 7:00 a.m.