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BMW
- Automotive
- Ontario, CA
About this business
Location details
1301 Auto Center Dr, Ontario, CA, 91761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The service department is terrible. They are irresponsible and their customer service is poor.
Business response:
Harneet, Thank you for bringing this to our attention. I have researched this and we will reach out to you directly to offer a resolution that you feel is appropriate. I do apologize for any inconvenience we may have caused. Sincerely, Martyn Mayhead General Manager BMW of Ontario (714) 448-1335 martyn.mayhead@penskeautomotive.com
Very bad car and company .they have zero experience about service and I don’t recommend anyone to go there or Buy BMW .i send my car there more than 5 times until now they can’t fix it .its 2019 x3 .every time they find new Issues .
They have no care in the world .. takes for ever for a service advisor
Took my car for service. They email me to come pick up the car. Two hours later, THEY CAN’T FIND MY CAR! Stay tuned: I’ll have details of the incident from now until the end of time on this page, including how the service manager called the police on me and my wife
We had to take our 2015 into BMW of Ontario last week due to the transmission putting it self into park and not letting it move. After getting it towed to the service department they advised us that we needed to replace the transmission at $14,000.00!!! Our service representative suggested that we let him reach out to the area rep about the transmission because it seemed odd that a 2015 with just over 70,000 miles would need that much work. He asked and got the answer of sorry we can’t help you!! Really disappointed in BMW, ... read more
My disappointment with BMW of Ontario actually started a few years ago when they were Savage BMW. I had a very dishonest encounter with the parts department which was brought to my attention by another BMW dealer, BMW of Riverside. I stopped all association with Savage BMW after that encounter. In February, I purchased my BMW 530e from BMW of Ontario hoping that new ownership would change the integrity of the dealership, boy was I mistaken. During the sales presentation for my 530e as well as the BMW X5, I was told several t... read more
Business response:
William, I am very concerned to hear that your experiences with our sales and service teams have led to overall distrust in our dealership. I would like the opportunity to speak with you about your experience. Would you mind private messaging me with your preferred contact information? If you prefer, you can send an email to me at martyn.mayhead@penskeautomotive.com. Thank you! Sincerely, Martyn Mayhead General Manager BMW of Ontario (714) 448-1335
I gave a four star because the customer service agent I spoke with advise it’s best to schedule an appointment if not I will be waiting for a massive period of time. With my appointment I was waiting in the lobby for an hour pretty took up my entire lunch break. Then the shuttle driver took his sweet time. Overall the experience was very Mediocre...
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,700 reviews.
When is BMW open?
BMW is closed now. It will open at 7:00 a.m.