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BMW
- Automotive
- Ontario, CA
About this business
Location details
1301 Auto Center Dr, Ontario, CA, 91761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Terrible customer service. No compassion nor empathy at all. Chris from the loaner department does not have a soul. I have no idea how he got this position. Probably did some dirty work because he is a dirty human being. BMW is supposed to be known for valuing their customers. This location only cares about covering the asses of their employees. Someone down the line screwed up in checking a loaner car before loaning me the car. If there is a light on, don't take it. They trick you and tell you to focus on the exterior as th... read more
I'm not sure who wrote their reviews for them, but their service department is questionable at best. I purchased my car new in 2012 and never experienced even the slightest issue. I relocated to the IE and took my car in for an oil change. The following week the entire transmission had to be replaced. When I went to pick it up my white leather seats and door trim were soiled with grease. When the attempted to clean them they marred the leather. Three days later the computer read that there was no coolant in the car. They tol... read more
Very bad repair service waited 45 minutes to see adviser even know I had an appointment been there 3 times all 3 times the same or worse
Business response:
Micheal, We are very sorry to hear about your experience with our dealership. Would you mind private messaging us with your preferred contact information? We hope to hear from you soon, and look forward to resolving your concerns with our dealership. Thank you, BMW of Ontario
Zero stars for service and honesty! Very bad representation of BMW.. Saying that after 100,000 miles, the car is no good..
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,700 reviews.
When is BMW open?
BMW is closed now. It will open at 7:00 a.m.