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BMW
- Automotive
- Santa Ana, CA
About this business
Location details
1500 Auto Mall Dr, Santa Ana, CA, 92705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Dan Canfield was as always his usual pleasant and helpful..." Dan Canfield was as always his usual pleasant and helpful self. Car was checked in, serviced, washed and returned as scheduled. Always a pliesant and professional experience.
Business response:
Hi! Thanks so much for your shout-out about our Service Department and for your all-around five-star rating. We always aim to give the best experiences to our customers. May your car last you for years to come!
"My overall experience was good but I wasn’t informed of..." My overall experience was good but I wasn’t informed of the BMW service fee for breaks and oil change until signing the lease agreement. Wish I was made aware of that when negotiating the final price with the sales associate. Other than that, everything went smoothly.
Business response:
Thank you for sharing how smoothly your experience at Crevier BMW has been. We will pass your feedback to management. If there is anything else we can be of assistance with, please do not hesitate to reach out to our team. Have a wonderful day!
"Very professional! Car was ready when promised and..." Very professional! Car was ready when promised and Issues were all addressed. Status of service was well communicated and the car was delivered back to me SO clean!
Business response:
Thank you for the excellent review, Tom! We are so pleased to learn that your service was communicative and your car was ready in a timely manner. Crevier BMW is always happy to be of service; please come back at any time.
"It was a pleasure working with Saeed Zargham. He is..." It was a pleasure working with Saeed Zargham. He is very professional,knowledgeable and passionate. I would definitely refer my other family members to him.
Business response:
Thank you for the positive review and rating! We are happy to know that you had a good experience with our team, especially Saeed. We value your business at Crevier BMW, and we are always here to help!
"Superb customer service. Attentive and proactive with me..." Superb customer service. Attentive and proactive with me in finding the right BMW. and Hernan was knowledgeable and demonstrated a passion with everything about BMW Excellent service and teamwork!
Business response:
Thank you for taking the time to share the superb customer experience you had at Crevier BMW. Congratulations on finding the perfect BMW to suit your needs. If there is anything further we can be of assistance with, please do not hesitate to reach out to our team. We hope you have a wonderful day!
"I purchased the vehicle at CrevierThe sales and services..." I purchased the vehicle at Crevier The sales and services teams are excellent. They understand customer service best practices and apply the principles in such a courteous manner the customer (me) felt appreciated and valued. I highly recommend Eric Li in the service department. His attention to details and follow up are outstanding.
Business response:
Thank you for choosing Crevier BMW. We will be sure to thank Eric and the Service Department for providing you with outstanding service. We look forward to working with you again.
"Knowledgeable and helpful service advisor Liam, Was..." Knowledgeable and helpful service advisor Liam, Was willing to have a phone conversation with me prior to scheduling an appointment and answering all my questions prior.
Business response:
Thank you for visiting Crevier BMW. We are happy to know that Liam provided you with knowledgeable and helpful service. We look forward to working with you again.
"Upon my arrival, I noticed the staff performing their..." Upon my arrival, I noticed the staff performing their assigned duties in a very professional manner. First impressions makes a big difference in customer confidence. My overall experience made me a happy camper!
Business response:
Thank you for taking the time to share your nice feedback for our team at Crevier BMW. We're super happy to learn of your satisfaction. Feel free to reach out if we can assist again with anything else!
"These guys rock I will definitely be back for another car..." These guys rock I will definitely be back for another car from them very understanding my credit was far from great and they were able to work with me .. awesome job !!! Cheers fellas
Business response:
Hi, Feature Fred! We're so glad our Sales Team at Crevier BMW did right by you! We always want to do what we can to put the sunshine in our customer's heart. Thanks for your feedback! Also, for your five star rating. We can't wait to see you again!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 1,184 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.