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1500 Auto Mall Dr, Santa Ana, CA, 92705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Purchased our 3rd car (03 M3 Coupe) this month and had a wonderful experience with our client advisor, Joe Prado. Would certainly recommend. One downside is a longer than average wait if you wish to custom order an 'in demand' car such as an ///M series. I had to wait approx 1 year.
Insulted. Useless sales person, showed me a dirty $150k M8, without the keys available, then refused to allow a test drive. Since I drove to the dealership in Porsche 911 Turbo, clearly a qualified customer. As a owner of numerous luxury cars will continue to take my business to dealers who know how to look after me.
Business response:
Hello, We appreciate you taking the time to share your feedback regarding your recent visit here at Crevier BMW and would like the opportunity to discuss your recent visit and communication with our Sales Team. Can you please send your contact information to me at Sales@Crevierbmw.com? We look forward to hearing from you. Our Customer Service Management Team Crevier BMW Sales@Crevierbmw.com
Ask for Mason! I had offers from 3 other BMW dealers before I was emailed by Crevier. Showed up to the dealer, had a bigger inventory than the other 3 dealers, and was given a much better deal to walk away with a new BMW. Great job Mason, that’s how you steal customers. No bs at all
Business response:
Thank you for sharing your excellent review of us here at Crevier BMW. We are so pleased to read that our Sales Team took fantastic care of you. We truly appreciate your kind words and business.
"Ask for Mason! I had offers from 3 other BMW dealers..." Ask for Mason! I had offers from 3 other BMW dealers before I was emailed by Crevier. Showed up to the dealer, had a bigger inventory than the other 3 dealers, and was given a much better deal to walk away with a new BMW. Great job Mason, that’s how you steal customers. No bs at all
Business response:
Thank you for sharing your excellent review of us here at Crevier BMW. We are so pleased to read that our Sales Team took fantastic care of you. We truly appreciate your kind words and business.
"They say all good things come to an end. On 8/20/2021, I..." They say all good things come to an end. On 8/20/2021, I was heading to a event down in San Diego when my check engine light started blinking followed by my car shaking violently. I was able to pull it over to the side of the freeway to assess what was going on. My hybrid battery was full, so I was able to drive in electric mode to the dealer. While I was being written up for service, I was told there was a recall that would be performed while the car was in for s... read more
"Service of my vehicle was fine - dealership provided the..." Service of my vehicle was fine - dealership provided the vehicle on time and completed all of the service items as defined. This that caused concern relates to the loaner car process. After completing the paperwork process with the Loaner desk I waited with other customers to be called. The Valet called my first name but another customer immediately jumped up and walked out with the valet. After waiting an additional 10 mins I asked how much longer the wait would ... read more
Business response:
Steve, Please know that we take your feedback seriously, and we would like to discuss your concerns regarding the loaner car that was given to another customer. Please send us an email at Sales@Crevierbmw.com with your preferred contact information to discuss this further. Thank you, Our Customer Service Management Team Crevier BMW Sales@Crevierbmw.com
"Horrible service Took 1.5 hours of waiting to pick up my..." Horrible service Took 1.5 hours of waiting to pick up my car after repair because they were missing several employees 90 min of wasting my time I would NOT recommend !!
Business response:
JJ, I would like to learn more about your wait time to pick up your vehicle after Service. We pride ourselves on the high-quality standards we maintain here at Crevier BMW and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me at Sales@Crevierbmw.com? Thank you, Our Customer Service Management Team Crevier BMW Sales@Crevierbmw.com
"When it comes to the deal, this crevier bmw dealership..." When it comes to the deal, this crevier bmw dealership happen to be the worst. It seems like these sales people only think about making money without giving any professional service to the customers. There are many other dealership like fletcher Jones, bmw of Buena Park or any other bmw dealership that can treat you like a customers! Be Careful!
Business response:
Hello, Thank you for sharing your review. Your feedback is important to us here at Crevier BMW and I would appreciate the opportunity to speak with you to address your comments regarding the level of customer service you received. Please email me at Sales@Crevierbmw.com with your preferred contact information. Thank you, Our Customer Service Management Team Crevier BMW Sales@Crevierbmw.com
"I had reached out to my local dealer Southbay BMW and it..." I had reached out to my local dealer Southbay BMW and it was a horrific experience was quoted an unreasonable price the manager was unwilling to work with me and so within a few days later I bought a car over the phone from an Internet sales person who did a fantastic job at Crevier it was no haggling there was no arguing I was pretty much cut and dry and I found them to be extremely fair
Business response:
Thank you for your choice in Crevier BMW. We're happy to see your satisfaction with your purchase.
BMW has a 4.5 star rating with 1,184 reviews.
BMW is closed now. It will open tomorrow at 8:00 a.m.