BMW

newbmw 

on DealerRater

14 years ago

Darren was a pleasure to work with. He was knowledgeable about the car and could answer all our questions. He also did not pressure us to buy a particular model, and the pricing was transparent. Darren's philosophy appeared to be to help educate his customers to help them make the right decision for their vehicle needs. We highly recommend working with Darren Evans! 

Rocky4 

on DealerRater

14 years ago

I recently purchased a certified pre-owned BMW from Rusnak and the experience was great. The customer service couldn't have been any better. Vitaly was very hospitable and he made sure everything went smoothly I still call him when I have questions and he doesn't hesitate to help. The next time I'm in the market for a vehicle there is no question where I will go Rusnak BMW. 

NIAIND 

on DealerRater

14 years ago

Mehran Forutan is such a nice person and very knowlageble salesman. I had great time looking for our cars with him. This is my 2nd car in past 12 month from Rusnak and Mehran was the main reason for me to drive from orange county to Westlake. I will recommand him to all my freids. 

gideonkwok 

on DealerRater

14 years ago

Went on the internet and proposed a offer. Jeff responded in a day and we talked. I told him my budget and he can back in an hour with a new proposal. This was a deal I couldn't pass up. Called him up drove out to westlake and within 2-3 hours had signed my lease and was off the lot with a new car. I am estatic with the car and even more happy with the deal! Great customer service and staff. Thanks 

reneecapen 

on DealerRater

14 years ago

We went to four or five BMW dealerships as well as others as we had not decided which car we were going to purchase. When we met Rob Lambert, we still only about 1/2 way through the process of car shopping. Rob was courteous, sassy, willing to give his honest opinion and was fully committed to assisting us with the car of our choice whether or not he would profit from it. He fully extended his help and expertise to us over several days. We found ourselves calling him for advice from various dealerships. He was always honest ... read more

Fact Checker 

on DealerRater

14 years ago

I have purchased several BMWs here over the years. Buying is never a great experience with all the horse trading. That's the car industry and Rusnak is no different. I have had great service experiences over the years. Repairs are done right and the tech goes above and beyond. Advisor is honest and always helpful. When buying, all I can say is caveat emptor. 

Tuffy 

on DealerRater

16 years ago

Excellent service overall. Attention to the customer is paramount. Over the past 4 years, we bought three BMWs from Rusnak Westlake BMW, a 325i, a 328i, and a 7 series. Each time we got a great price, excellent service, honesty and integrity. (Bought all three from Aaron.) Always able to get for service, and the service people are honest. The service scheduler, Renee Norris is extremely helpful. I definitely recommend this dealer. It's a 30 minute drive for us, but we wouldn't go anywhere else for sales or service. 

jayj213 

on DealerRater

16 years ago

I was not sure if this would be real but both Ken Christ and Kevin were great, thanks to Ken special deals I got thousands off my car I got the 328i 08 loaded in black w/sport I was referred by my coworker and she was right they took care of me on the price Kevin went through the entire car with me and his check list of stuff this was impressive I thought for the price i got that i would be put on the quick path out of the store but this was not the case thanks again 

daysineuropa 

on DealerRater

16 years ago

Just completed my first lease return. I read this web site and feared the worst - so many negative postings. My experience today was fantastic. Car was inspected promptly at appointed time and paperwork was processed and I was on my way. I was paranoid about get nickel and dimed for chips and dings and tire wear. Nothing happened. I brought them a clean car with normal wear and a few miles to spare. They gave me my release paperwork. I will definitely be giving them my next BMW business.