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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Took my car in for service and noticed the bumper clear coat peeling off when I got the car back. Notified the service person and claimed it must have happened when I was driving. I informed that she did a walk around when they received the car and nothing was noted. Took it to paint guy who told me it could have been as a result of aggressive buffing while cleaning the car. I have yet to receive a call back or email from the service manager. Nobody takes responsibility for their actions any more....they didn't even bother t... read more
Great salesman, (Maps) but I felt the sales manager was completely unprofessional. My recommendation is base on the salesman's conduct alone. The sales manager tried to take advantage of the lease by charging more through financing than was actually stated on the window of one of Rusnak's "Open" deals.
I went in for a regular service and came out with a through review of my car and what to expect in the next service.
Business response:
That is great to hear! So glad we were able to help! Thank you! - Al LeMoine., General Manager
This is my 3rd 'review' of Rusnak. I have to say that the follow through was very poor. If you read my other reviews you can see that the first one was right after I purchased the car and everyone was still very friendly and outgoing, but the minute I gave them a 5 star review for my sales experience that was it. Done. I am very disappointed with this. I was supposed to get a "genius' to help me with the tech package and I still am just trying to figure out the day to day useful features. According to all the sales people ev... read more
Arrived early for my 1:45 appointment. Service advisor was out to lunch, so I left my vehicle to diagnose problem. Didn't hear anything, so I called service department at 6:53 PM. Was informed they sent me an e-mail at 6:45 with results of inspection. Was kind of expecting a phone call sooner. Gave O.K. for service and was told it would be ready the next day around 11:00 AM. (Not sure if you do this, but I was not offered a loaner car). Called the following day to see if we were still on track for 11:00 completion. No answer... read more
Rusnak service is top notch and Service rep Renee Norris is very professional. But, when I called to confirm when I could pick up my car, I was transferred to Renee. She was not available and I was handed off to an answering machine. I left a message and did not receive a call back. I called again and again had to leave a message for Renee. Sometime later that afternoon, Renee called and reported that a part was not in stock and I would have to pick up the car the next day. This was for a fuel pump recall campaign. Too many ... read more
Business response:
Thank you for taking a moment to share some feedback with us! We will make a note of this for our future interactions. We appreciate that your experience was positive overall and we look forward to our next opportunity to work with you.
We customized a BMW with Rusnak about two months ago, after negotiating the lease payments and other terms. We went to pick up our car today, after waiting for the car to arrive from Germany, and they claim they have no knowledge of the negotiated price and terms, even though we met with Amir both times. This is reflection on Amir's ethics and customer service, and the quality of Rusnak's management given that he is even employed by the company in a Sales Manager role. I will not be returning to Rusnak, and I may not even re... read more
Brought my car to get Diagnostic because my car had the issue to start up on few occasions . Service adviser said my battery was aged and I do not drive much so I had to replace battery. I drive about 1000 - 1200 miles a month so how much more should I drive? Anyway, I authorize to replace my battery after We went over the price which was mention to me the price will include the installation and programming because this battery must to be reprogrammed. Before I came to Rusnak BMW - Service Center I called them and confirm th... read more
Business response:
Thank you for taking the time to leave your feedback; although, difficult for us to hear. At Rusnak BMW we strive for 100$ customer satisfaction and it is unfortunate that we fell below your expectations, as well as our own. Please reach out to me directly as I would like to discuss this matter in detail and hopefully make amends. Thank you, Ken Christ, General Manager 805.267.8309
The worse experience of my life. After spending 2 days of negotiations and finalizing the price on a used car (X6 2009 listed at $40,882) , The salesman (Frank Poor) got the approval from the management to sell us the car at the agreed price ($37.250). After driving back to the dealership to close the deal, the General Manager (Niel) doesn't want to sell the car at this price. We were outraged and offended by this and asked the salesman to see Niel. He came and treated in a very unprofessional and arrogant way. I showed him ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.