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BMW
- Automotive
- Thousand Oaks, CA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
"Art is the only service manager I will ever request..." I called at the time I was supposed to be there to say I would be 90 minutes late for an all day appointment. They told me it was no problem. When I arrived, Art checked me in, answered some questions about my car and pointed out that mice had been in the engine compartment. After some recommendations, I told him I have another appointment in 90 minutes and would need the reserved loaner car. He did some checking and said he would have my car ready. They were right on ... read more
"Waited to long" I had to wait 25 min to do paperwork while my assigned service advisor finished up with another customer. There were other service advisors available . This caused my wife who was giving me a ride to be late for work. Any available service writer should be able to process the customer when available.
I have generally had great experiences with this location, however, my last appointment left me both perplexed and frustrated. I scheduled an appointment after hearing a strange noise in the rear of my SUV. I thought perhaps it was related to some previous work that was done and asked if it could be looked at. The dealer associate assigned to me explained that the noise I was hearing was coming from items that were located in the front pockets of my door. Inside my front door were a CD case and a pair of sunglasses. I explai... read more
I have generally had great experiences with this location, however, my last appointment left me both perplexed and frustrated. I scheduled an appointment after hearing a strange noise in the rear of my SUV. I thought perhaps it was related to some previous work that was done and asked if it could be looked at. The dealer associate assigned to me explained that the noise I was hearing was coming from items that were located in the front pockets of my door. Inside my front door were a CD case and a pair of sunglasses. I explai... read more
I made my appointment with Robert Hull as I always do, only to show up, sit at his station for 10 minutes, before I asked the service guy beside him, if Robert was in. Turns out, he wasn't. Why wasn't I contacted? Ironically, I had gotten a text from BMW saying that my appointment was confirmed. They were super busy and no one wanted to take me, so I left. I made another appt for Thursday, got the confirmation text, but called this time to find that Robert was still out. You need to fix this system! This time I got them to a... read more
There was a group of us waiting for our cars to be returned. I had received the text saying it was ready and when I came a couple of hours later i sat outside for almost 30 minutes waiting for my car. A very nice lady waited longer without saying anything. I had to pick up my son so I was a bit more stressed. There were people milling about and I get that it isn’t their job and I get that management has decided to do the cut backs but it affects your customers. My complaint is directed to the people who made those decisions ... read more
Had appointment Monday to wait for simple oil service. After 2 hr wait, was told there was a problem with my battery & idrive needed updating. Given a car & told it would be ready early in afternoon. Texted around 3 pm for status of my car repair. no reply. called number given, 805-286-6329, bad #. Finally got text saying car would be fully charged in 30 minutes.. Asked if car would be ready in 30 minutes. Text said yes. Arrived, checked out. Waited, waited. Car finally arrived. Had asked for assistance with blue tooth probl... read more
Short version regarding ONE of my issues with Rusnak service. My 335 convertible has been leaking for over a year w/o a solution. I have brought my car in 3 times with 3 different service advisors in the last 13 months with pictures. Two out of the three times I have been told the leak cannot be replicated. This last time there was a rude comment on my discharge papers, "If the roof is wet and the door is open water will get in. That is normal & expected." I have explained this leak multiple times. The roof is not open, the ... read more
Easiest oil change/service ever, handed over the key and said I'd be back in 3 hours. Received a text 1.5 hours later saying the X5 is done and that I could view the invoice and pay online. So simple.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open at 10:00 a.m.