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BMW
- Automotive
- Thousand Oaks, CA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I purchased a certified BMW from Rusnak in Westlake California earlier this year. Following an inspection from another dealer, I found out the radio needed to be replaced at an expense of $1,000. The main menu feature of the electronic controls will not work. I am afraid to find out how much that will be. There is a crack in one of the wheels and it looses air quite often. Obviously this is a safety issue in addition to an inconvenience. I have contacted Rusnak many times and cannot get the consideration of a return call or ... read more
These guys are horrible. Purchasing the vehicle: I negotiated the price on a CPO 535 over the internet (fine). Sight unseen, they offered to match a trade-in quote I had from Carmax (I faxed in advance) on my Land Rover Discovery. Fine--more convenient for me than arranging a ride to the dealership. When I got there, the whole process took 4 hours. Unbelievable. Price, trade-in and financing were settled (in writing, via email) in advance. For 60-90 minutes they appeared to be haggling about the trade in. No excuse. I bought... read more
I sent inquiries to multiple dealers, none sent me a quote as fast as Rusnak Dealer Internet Manager. The quote had all detailed pricing information and from there it was easy to make a decision to come to this dealer to get my new car.
I was told the vehicle I purchased was a "brass hat" and was explained that meant it was driven by an employee of BMW for the 8000 miles it had on it. Thus it had to be sold as used. They said however that I would receive the full 4 year 50 thousand mile warrantee from the day I purchased it from them. I brought the car in at 40K for work needed, I was informed now still under three years from my purchase, that my warrantee had in fact run out. Seem those that sold the car to me had not only lied about it being a "brass hat"... read more
The service at this dealership is terrible. I have had to replace the fuel pump on the my 535i 3 times and most recently came in to change the fuel injector which was has been on recall. The service advisor was going to give me a non-BMW rental even though their policy was to give a BMW for recall situations. I brought the car home and didn't touch it the whole weekend, and Monday am, the car won't start, multiple alarm lights were on, from transmission, tire alarm, steering wheel, engine malfunction, etc. It was also in low... read more
Made an appointment for 8: 30 a. m. Friday to fix a Bluetooth problem on BMW 5 series. Arrived on time and waited 45 minutes to meet a service rep. The RUSNAK rep then told me BECAUSE IT WAS A FRIDAY they would need the car overnight. I asked why RUSNAK didn’t tell me that when I made the appointment? Got the usual 'dumb-look.' I said OK and asked what time tomorrow it might be ready; he then said well it won’t be ready until sometime Monday! I said that's not overnight. His reply: Well it is because RUSNAK DOESN'T work Satu... read more
Went in looking to find information on a car and was treated very poorly by the first salesman to approach. It's possible he was having a bad day, but it did not excuse his rudeness, condescension and overall aggressive behavior. We headed down the road to Bob Smith BMW and were treated with respect and terrific customer service.
Worse dealer experience ever. Made it to dealer at 6:45PM after an hour drive only to have the salesman (don't have his name because he didn't even bother to introduce himself) try to shoo me out the door because wanted to leave at 7:00PM sharp! His attitude was pessimistic and I felt like he was trying to get rid of me even though it was pretty much a guaranteed sale since they were the only dealer that had the vehicle I wanted. The only positive experience from visiting this dealer is that I've learned how not to treat my ... read more
In in 2008 I purchased a preowned 2005 525i. My first experience was to have my car in the service department 21 days of my first 30 daysn of ownership...all due to window tinting issues that I had to solve myself by calling other window tinting shops and telling the Rusnak service people how to fix the tinting issue. Eventually I had to call a sales manager to help me because I knew that they would care more about customer satisfaction than the service department. This was my first experience (not good), BUT anyone can make... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.