BMW

Sams135 

on DealerRater

16 years ago

An impressive showroom with solid selection. Mark was professional, knowledgable and patient. I suggest doing your homework before entering the dealership and sticking to your game plan. The dealership will make money...it's just a matter of how much. My experience was quite positive. I highly reccomend Mark W. 

spagal 

on DealerRater

17 years ago

I can not say enough about how helpful and wonderful my experience was with Mr. Cockrell. He was so nice and really made the process enjoyable. I recommend you go see Geoff for yourself! I have definitely found someone who I will return to see when my lease renews. I will send all my friends to him as well. 

mojorisin44 

on DealerRater

18 years ago

Great experience. My window wouldn't roll down on my 2004 X3 that I bought new from the dealership. I made an appointment and they offered me a loaner car. I didn't take them up on it, but the problem was fixed the same day and covered under warranty. Joe Teague was the service advisor and Mr. Ron Webber the service manager were both really great. 

dpmspooner 

on DealerRater

3 years ago

I wish I could give zero stars. Worst customer service ever. They do not even pretend to want to help you. Everything is an effort or your fault. Never experienced anything like it. I switched to another dealership. They need to do some serious training with customer service. Never again! 

armenohani 

on DealerRater

4 years ago

In December of 2017, we had leased a brand new 2018 BMW 330i from Rusnak BMW in Thousand Oaks, CA. All regular maintenance services were included in our lease deal. Therefore, all necessary services were performed at an authorized BWM dealer when it was due. On July 12, 2020, around 11:15 p.m., while my son was driving home, the car got on fire with no apparent reason. The entire front of the car was charred! Fire Department was called immediately and they put out the fire. Fire Department report shows that cause of ignition... read more

armenohani 

on DealerRater

4 years ago

"In December of 2017, we had leased a brand new 2018 BMW..." In December of 2017, we had leased a brand new 2018 BMW 330i from Rusnak BMW in Thousand Oaks, CA. All regular maintenance services were included in our lease deal. Therefore, all necessary services were performed at an authorized BWM dealer when it was due. On July 12, 2020, around 11:15 p.m., while my son was driving home, the car got on fire with no apparent reason. The entire front of the car was charred! Fire Department was called immediately and they put out ... read more

Cpatel 

on DealerRater

5 years ago

"Just purchased a BMW M550i certified. I called the..." Just purchased a BMW M550i certified. I called the dealership once i found the car on internet. First they told me it was being certified and not available. Hour later they called and told me it will be available next morning. Got there sharp 9:30am after 3 hour drive. At 10am as they opened we saw the car and it was dirty. Hamid assured me the car was inspected and certified. He stated they will detail the car before i go home, after spending few hour with getting pape... read more

kencapina 

on DealerRater

5 years ago

"Service was direct professional and spot on. Was told car..." Service was direct professional and spot on. Was told car wash and interior clean would be done once service ice is completedUpon arrival for pick up noticed no car wash and no interior clean. I understand no interior cleaning a car wash would suffice. 

Poca 

on DealerRater

6 years ago

"First Visit" At the scheduled time of my appointment, the service rep that I was assigned to was still with another customer. Instead of making me wait, another service rep jumped in to start the process and apologized for the delay. My morning "scheduled maintenance" was completed by early afternoon.