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BMW
- Automotive
- Freeport, NY
About this business
Location details
280 W Sunrise Hwy, Freeport, NY, 11520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:30 p.m. | |
| Tue | 9:00 a.m. to 8:30 p.m. | |
| Wed | 9:00 a.m. to 8:30 p.m. | |
| Thu | 9:00 a.m. to 8:30 p.m. | |
| Fri | 9:00 a.m. to 8:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Over charge" Battery 245 to install 300. Clamp 7.66 labor 303.50. Without consulting Changed on my CC I drove car to showroom how battery got bad. It’s a ripoff place specially Mr Robert Pappagallo. Be careful before you give your CC.
Business response:
Syed, I am concerned to learn that your experience with our team regarding your recent services caused you a negative impression of our dealership. I would appreciate hearing more details so I may address the situation, and hope you consider reaching out to me. Please contact me directly when you have a moment. Thank you. Best regards, Gregg Vitello General Manager gvitello@bmwoffreeport.com
"ROBERT YOU DA MAN KEVIN YOU TOO BUT ROBERT A1" I was about to just toss my car over the river and get a new one but as the day I blew my engine and walk into this shop dealing with Robert was a great experience and I would go back to this BMW without a hesitation in my mind. Great service down to the parts department the cashier I dealt with today 1/25/19 even explain she likes her job and it’s a great place to work but they all was great and coming from the terrible toxic experience I had at BMW of Brooklyn which I took to... read more
Business response:
Jerel, thank you for the great five-star review! We are so glad to hear that you had an outstanding experience with our team, and invite you back whenever you need anything else!
"The WORST Service for the Ultimate Driving Machine!" Actually surprised that I even have to write a review like this but I think it's important that it's known how this service department treats their customers. I have a 2017 430xi and when I first came for the first service I had such a great experience and was very satistfied with how the service was handled. The second time I came to the service center - it was for a NYS inspection. The estimated time to wait was between 20m-1hr and I figured it wasn't too long to wait. ... read more
Business response:
We're happy to hear you had an excellent experience with us! We will always strive to go above and beyond to ensure all your needs are met. We appreciate your recommendation and your business! Please let us know if there is anything else we can do for you.
"Worst service person" Had a service appointment scheduled for a recall part. Got there and was told to go straight to the service adviser Tracey Geraci. There was no order there, so I just waited in front of her and she snapped at me and told me there was a line. Ok fine, so I sat down and waited. When it was my turn, she was so unbelievably rude and condescending. Didn't tell me I had a loaner car scheduled, told me they wouldn't get to my car, and made me reschedule my appointment. When I was rescheduling with the front d... read more
Business response:
Hi, Thank you for your feedback. I am truly concerned to learn about any miscommunication that occurred with our Service Advisor that left you with a negative impression. I would like to learn more about what happened. Will you please contact us at your earliest convenience. I appreciate your time. Best, Gregg Vitello General Manager gvitello@bmwoffreeport.com 516-208-2311
Pleasure to do business with Alex, his demeanor and professionalism are appreciated.auto sales have now turned into a horror show, not so when dealing with Alex at Freeport BMW.
Business response:
Thank you for your review! BMW of Freeport is proud of our friendly, professional sales staff and we're truly glad to hear that you enjoy your purchase with us. We look forward to your next visit! Best, BMW of Freeport Team
Please stay away from her if u don't want to ruin your BMW service experience. She's very unprofessional and sarcastic if u ask her question. I am so turned off now with this service dept.
Business response:
Thank you for taking the time to give us this feedback. We are concerned that you did not have the kind of quality customer service experience in our service department that we strive for. We always want our visitors to receive professional and courteous care. Please feel free to reach out to us so we can work with you on resolving this problem. Best, Gregg Vitello General Manager gvitello@bmwoffreeport.com 516-208-2311
Jacqueline was the best salesperson I have ever done business with. I highly recommend her. An absolute pleasure to deal with. And of course the price was fantastic.
Bought a 1 series , the car is nice , but was never told the amount of my trade , ended up with a loan shark loan interest rate and totally upside down on the car . Bad experience . Would go somewhere else
Business response:
We regret to hear that you weren't completely satisfied. We always want our customers to feel great about every aspect of their experience with us. We would appreciate a chance to make things right; please contact me so I can address any concerns you have. -Gregg Vitello, GM, gvitello@bmwoffreeport.com, 516-208-2311
I had a very bad experience at BMW of Freeport. Do Not let their overly welcoming behavior deceive you. I arrived at 11:am the day of purchase and left after 5pm that afternoon. Noticed later that night the car was delivered without the floor mats. They baited me and sold me a 2016 528I almost $10,000 over the advertised sticker price. After traveling back and fourth 8 times to confront them and to find a resolve for the issue I was approached with more deceptive BS. When I threatened to expose them the General Manager Gregg... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 4,550 reviews.
When is BMW open?
BMW is open now. It will close at 8:30 p.m.