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BMW
- Automotive
- Freeport, NY
About this business
Location details
280 W Sunrise Hwy, Freeport, NY, 11520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:30 p.m. | |
| Tue | 9:00 a.m. to 8:30 p.m. | |
| Wed | 9:00 a.m. to 8:30 p.m. | |
| Thu | 9:00 a.m. to 8:30 p.m. | |
| Fri | 9:00 a.m. to 8:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
I drew every time I come here for service because it is far away from my house in addition to the horrible service. I went in this past week for a service, I was told that it would be done in an hour, then someone says an hour and a half. I waited a full three hours and missed my morning meeting because of this. When I asked constantly to hurry they did nothing about it.
I have owned BMW's since 1989, both sedans and motor cycles. I have owned 2 mini coopers and had them serviced in Florida and LA. Mini of Freeport is by far the worst experience I have had out of any dealers ( other cars included Porsche, Lotus, Austin Martins and Saab). So far they have had my mni for almost 3 weeks without an update call- 2 calls to service manager not returned- general manager my call has not been returned, I am not certain why it takes 3 weeks to phone someone wit an update. Or why the loaner department ... read more
I have never been treated so terribly by a BMW client advisor before. Kevin Davison was unprofessional and unknowledgeable. He didn't know what he was doing and he tried to talk down to me. I had a terrible experience at this dealership because of him. Because of him, I did not end up buying a car from this dealership. I took my business elsewhere.
I came back several times at this dealer for the car that i want.I waited a while because the car that i want is not on their inventory but my sales person Savitri went above and beyond looking for the specific model that i want.She went to PA just to get the car that i want.
I met with David 2 times one for a 6 series and then another time for an X4. The 6 series never happened because I went with a Porsche but then I decided I wanted the 6 series too. I emailed David an offer and left him a voicemail but never heard back. (maybe it was insulting to him). I also needed the X4 for a work car but since he never returned my call or email I just purchased it with Life Quality in Brooklyn (ask for Brett)
The worst service I have ever experienced. The vehicle went in with minor issues and no service indicator lights. The vehicle was returned with major issues and several service lights on. They are running a scam. Steve in service couldn't have been less helpful. Avoid this dealership at all costs.
I have always serviced my car with Mini of Freeport Service/ Hassel BMW Mini Service since 2012. Service has always being horrible, but it was free so i dealt with it until now. They told me the entire braking system in the car needs to be replaced due to an outside fluid. My car was always serviced with them. Now Mini of Freeport Service wants $9,000.00 to fix my car. My ar is still covered under the warranty as per my paperwork, but now no one at the service department wants to be responsible for this and my only option is... read more
I had series of issues with my car. I found out from BMW of bayside that all the filers and parts that were used by this dealership at freeport were after market. now i am going through legal action with BMW of north america for not being able to help me in this mess where their very own deals are cheating the BMW patrons. I sent email and they never respond.
In order to attain an extra dollar they will throw you under the bus, and stiff you with high unjustified interest rates and bullcrap warranties. Instead of offering me gap insurance which would offer real protection they automatically refused it on my behalf and shoved down my throat a wheel and rum policy which the fiancé manager threatened with either the warranty or a higher interest rate. Now 6 months later my car is totaled and I look to my contract and see that it was marked na, xxx come to find out it would have been... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 4,550 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.