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BMW
- Automotive
- Freeport, NY
About this business
Location details
280 W Sunrise Hwy, Freeport, NY, 11520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:30 p.m. | |
| Tue | 9:00 a.m. to 8:30 p.m. | |
| Wed | 9:00 a.m. to 8:30 p.m. | |
| Thu | 9:00 a.m. to 8:30 p.m. | |
| Fri | 9:00 a.m. to 8:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
ben was sales person in preowned department when i picked my car i had some scratch and dent on my car he told me that they don"t mechanic that works on this and he told me that he'll call me and make appointment for after that he never contact me and it took me almost three weak get a hold to him then he made appointment the day he made appointment for he wasn't present i met the manager at there location he didn't help me ... and my car was never fixed so please be carefull with these people
This is my third BMW lease. I leased the first one, with hassle I thought the car was great but the price was exaggerating. My lease had expired and went back there to sign up for another lease, I ran out of the place because they were asking about 10,000 to put down for 5series. I've decide to go to Life Quality which was a little far from me. I've decide to lease the 535XI 2011 I put down about 7000.00 and my payment was about 500.00 little that I know when leasing a car, high deposits aren't so necessary, anyway my first ... read more
BEWARE -- there is absolutely no professionalism at all from their service department to their sales managers. I have been nothing short of totured by the constant serviced needed on my vehicle. The issue recently reached a fever pitch in June 2013 when driving home from my service department I noticed that an employee had revised my personal email address to "f**** b****@aol.com. Astonished and completely insulted i contacted the General Manager as well as my sales rep. only to ask for my email address to be put back from t... read more
I have been bringing in my Mini to Hassel MINI of Freeport since 2009. After this last experience I will be going elsewhere!!! First off they have a new loaner car policy that you cannot get them on the weekends. I work in Manhatten so this is very difficult since our weekends are very busy with the kids and we need two cars to get around. So we dropped off my car Wednesday night on June 5th which means I need to work from home, and luckily my company is pretty good about this. The mini advisor was not in so Steve Lagala a B... read more
Business response:
So I spoke to the Service Manager John Guidi and I'm happy to report they are covering the timing chain repair 100%! I am very pleased that they are standing behing their cars and will be diligently watching my oil in between oil changes!:)
Own the car for aprox one year (Mini Cooper). I Drive aprox 150 miles per day to and from 2 jobs. Clutch blew on a pkwy also causing damage to the "FlyWheel". Car has aprox 28,000 miles and is warranteed to 36,000 miles. Warranty is not being honored and cost of reparis is deferred to me, the owner. Management was rude---"Do whatever you want, I don't care, and we want our car back today(loaner car)...or we can go get the car....manager invited me to come to the dealership to view for myself the degree of damage to the clutc... read more
Took our 2012 mini in for an inspection .service writer scanned the key F.O.B. and noted that there was a back up lamp out.. I mentioned that there was oil sweat around the oil fill cap which was on tight and asked if they would check it out. They in formed us that they needed to order the part and kept the car over night. My wife called the next day in the a.m. To check on the car and was informed that the part would arrive by 3:00 pm and that they would call when the car was ready.she also mentioned that she needed the car... read more
hassel mini has been nothing but a big hassle..from the moment my wife and i stepped in..the lack of friendliness was noted..marcus mordan was our sales rep and had absolutely no enthusiasm at all..we finally got to test drive the 2012 mini cooper countryman after almost half an hour of waiting..then were told that they wanted to close early that day..within an hour or so (meanwhile it was only 3pm) i understand hurricane sandy affected a lot of people..but i originally had an appointment with them at 7:30pm and they had to ... read more
Hassel is nothing but a hassle. attempted to call the dealer for a service. after ringing for 3 mins someone picked up and put me on hold for another 3 mins. then transfered the call to some other location and then disconnected. tired to schedule an appointment online, no luck there. it said to call the no. if you need a loaner car. will attempt again later today.
They are just like any other dealer ,nothing special. they act all nice but you know they're making tons of money on you. i did got to few other dealerships and in the end found out that the deal i got was really not a deal. they have to make money some how . right!!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 4,550 reviews.
When is BMW open?
BMW is open now. It will close at 8:30 p.m.