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BMW
- Automotive
- Bloomfield Hills, MI
About this business
Location details
4065 W Maple Rd, Bloomfield Hills, MI, 48301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
"Great customer service, sales and service. Good planning..." Great customer service, sales and service. Good planning through email and text communication, very knowledgeable and friendly. Go out of her way to makes things happen, timely
"Took my in to check on a knocking sound in the rear and..." Took my in to check on a knocking sound in the rear and to change the oil. I felt welcomed. The waiting area is very clean and comfortable. I was able to work using their wifi. The attendant who received me was polite and my service representative did a great job identifying the problem and got it fixed. A loose bolt on the strut in the rear. The service took a lot longer than I thought it would but he kept me updated. The car was nicely washed and vacuumed before ... read more
"Great job as always. Came in for services and everyone..." Great job as always. Came in for services and everyone took great care, answered questions and inquiries and made me feel at home. I got my car and skedaddled as I had things to do. Thanks for everything
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
"I pleasantly surprised by the amount of detail and..." I pleasantly surprised by the amount of detail and attention that Jeni displayed in assisting me in my purchase. If and when I have another need for a vehicle or when I know of someone looking for a BMW, I will highly recommend her or request that she be my salesperson, Used or New.
Business response:
Emerick Dansby, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!
"Went in for service (oil change) and from the time you..." Went in for service (oil change) and from the time you roll into the garage it’s red carpet service. Although I had to wait on my specialist, he was with another customer, once he took care of that customer he (Chen) didn’t miss a beat. Very comfy waiting room and all staff has always been pleasant. While waiting for my specialist the guy seated next to him (he finished with his customer first) greeted me & others to find our needs, helped if able or communicated th... read more
Business response:
Robin, thank you for your kind review; we are happy to pass along your comments to the team here at Erhard BMW of Bloomfield!
"Always a great experience at Erhard BMW in Bloomfield..." Always a great experience at Erhard BMW in Bloomfield Hills. The service team always exceeds expectations. I highly recommend this dealership for all your BMW needs.
Business response:
Miked, we're glad you had such a wonderful experience with us!
"Our Pre-Owned Client Advisor, Jeni', has great energy and..." Our Pre-Owned Client Advisor, Jeni', has great energy and very personable. We specifically asked for her, when going into Erhard to purchase our 2nd BMW from her. She's very informative and makes the whole experience positive. She made sure our requests for this vehicle, were taken care of when picked up. I highly recommend this dealership if purchasing, especially with Client Advisor, Jeni', but also for all of your BMW needs. The service department is excellent... read more
Business response:
Heather, reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help!
"Chen Yen was an awesome service representative! Chen made..." Chen Yen was an awesome service representative! Chen made me feel part of the Erhard family. I appreciate his hard work, transparency, and his dedication. We will always return to Erhard for all of our vehicle needs.
Business response:
Ramy.hijazi, reviews like this give us motivation and help us ensure we provide high-quality care.
"BMW vehicles are great and all, but it’s because of their..." BMW vehicles are great and all, but it’s because of their outstanding service that I’ve remained a loyal BMW owner/customer and will continue to keep buying BMW.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,083 reviews.
When is BMW open?
BMW is closed now. It will open at 8:00 a.m.