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BMW
- Automotive
- El Paso, TX
About this business
Location details
6318 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Place has no good customer service that goes for the sales person and the manager applied for a car to see what they could offer never did I get a call back with any information just ran my credit and that’s it they don’t care about there customers on if they can make a sale
Business response:
Thank you informing me if this situation, bringing this to my attention. I apologize for what you’ve described with lack of communication. I would like an opportunity to fix this and to earn your business, please contact me at (915) 877-6112. I look forward to speaking with you. Jorge Salas MINI Sales Manager
They don’t honor commitments. I scheduled service and a loaner car two weeks out and magically, on the day of service, no loaner car. This upon other things will force me to drive three hours to Albuquerque for any thing else.
Business response:
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Christian Ugarte Service and Parts Director (915) 887-6120 cugarte@bmwofelpaso.com
Extremely expensive to fix a door over $800 this feels like gouging in an extremely bad matter. The part is in $100 Be carful with the service department saw a video of this repair it only took 10 minutes from removing the door and replacing the part, connecting however I got to El Paso dealership at 7 am stayed until past 11. There has to be a better way to get service at normal cost.
It was honestly not a good experience. Took my car to oil change and people that admitted my car were not nice or even attentive. Even to book an appointment they left me on hold then never called back or even picked the phone on office hours. I honestly will never buy BMW again.
Business response:
Thank you for bringing this to my attention. I apologize for your service appointment. I would like an opportunity to fix this and to earn your business, please contact me at cugarte@bmwofelpaso.com. I look forward to speaking with you. -Christian Ugarte, ServiceManager
Gary Swanson has very terrible customer service, very unprofessional! Sorry to say but they need a new manager.
Business response:
Thank you for bringing this to my attention. I apologize for what you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at gswenson@bmwofelpaso.com. I look forward to speaking with you. Gary Swenson General Sales Manager
Lleve mi X5 para que le hicieran unos servicios de garantia, y al recoger mi X5, me la entregaron en peor estado, al momento mi X5 no prende y llevo dias tratando de resolver este problema.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 3,679 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.