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BMW
- Automotive
- El Paso, TX
About this business
Location details
6318 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Initially, the staff (sales person) were great, friendly and eager to help. After the sale however they turned into their normal selves. I contacted them via their web page to ask for someone to call me the day after I bought my car as they Aircon wasn’t working and nobody did. So I took it in and the sales guy Omar made some pathetic excuse when he saw me about how he was just about to call. I left my car to get looked at and wasn’t offered a cab, lift or service car. I had to call for my own ride and borrow a car to get to... read more
The sales manager came out to educate me on why the price was listed & they would not negotiate. He bitched me out in front of my sister & nephew for daring to discuss the price. I felt attacked, dismissed, unwelcome & not allowed to finish or enjoy my experience. I am still in shock a day @ the aggressive attitude he had. I thanked him for his time & wished him luck with the car & he responded that it was sold! I’ve always felt El Paso is a great city with the best customer service, but this was a disappointing reality. The... read more
Business response:
Hello Marcos, Thank you for your feedback about this, and you are right, we should have handled this differently. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can ensure this does not happen again? Russell Stover General Manager rstover@bmwofelpaso.com
Very poor service and so expensive.
Business response:
Thank you for speaking with me and allowing me to address your concerns. We truly appreciate your business and look forward to your visit with us today. If there is ever anything I can assist you with, please feel free to contact me at (915) 887 - 6120. Christian Ugarte Service and Parts Director
Worst car buying experience ever!. Be aware of the “yo-yo” financing strategy.
Business response:
Thank you for your feedback about your car buying experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Jennifer Cedillo jcedillo@bmwofelpaso.com
The one place I would never buy a car from bmw and mini el paso worst experienced ever paid almost 30 k for a used vehicle and now 2 months later I'm stuck with a car with thousands of dollars of electrical issues and no one is willing to help or advice me of what to do
Went in for a oil and filter change, service was good.
Business response:
Thank you Bob! We look forward to your business with us again!
Earlier in the year I decided to purchase and install new tires for my BMW 128i since the dealership had a special offer - buy four tires and get the fourth tire free. I spoke with a Service Rep. to order the tires and schedule an appointment. The day before the appointment I called to inquire about the tires and discovered they were not ordered. I had to call the Parts Department myself to order the tires and had to reschedule the appointment. Back in October 2017, I brought in my 128i for a malfunction right turn signal. I... read more
Business response:
Thank you for bringing this to my attention. I apologize that your recent service visit was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at (915) 778-9381. I look forward to speaking with you. Christian Ugarte Service Manager
Business response:
Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Russell Stover General Manager rstover@bmwofelpaso.com (915) 778-4381 ext. 6111
After trading in a vehicle we purchased at BMW we were advised by Rocio at BMW what was needed on our behalf in order to cancel the warranty that was purchased at the BMW dealership, after several attempts to reach Rocio at ext.7516233 and after leaving several vm messages we decided to go by in person and spoke with Guillermo and signed the paperwork for the cancelation. After this was completed Rocio decided to call me back and acted like she didn't know we went by the dealership until the end of the call when she said she... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 3,679 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.