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BMW
- Automotive
- El Paso, TX
About this business
Location details
6318 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Had the worst experience with them Worst shady business I had to deal with Still waiting for the general manager to call me
Business response:
Marcela, We truly value your business and thank you for bringing this to my attention. Please contact me directly at jcedillo@Group1Auto.com I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Jennifer Cedillo
I bought my BMW last year and it's been one heart ache after another. The service Dept personnel are rude, Jorge talks down to you (me) and Christian is useless as the manager. Eva is sweet and helpful. I have yet to write a letter to BMW with my formal complaint and report them to BBB.
So im not one to do this, but I need to put BMW of El Paso on BLAST!! So I took my car to get an Oil Service this past Saturday and all of a sudden now I have Coolant fluid leaking excessively from the plug. Looks like maybe it stripped and the worst part is my blades from my Radiator fan broke. I mean how does this all of a sudden happened. So I called and asked to speak to a "Manager" and he calls me back and I advise him of the situation and instead of being humble and understanding he automatically says they couldn't hav... read more
Roy Tealer never sent me my money for the flat tire indicator instead he charged me $1770.00 for some frame work. I'm a sixty percent disabled veteran, I worked under the General ten years, and all I got was a lie Carl Robinson, LIFE only Robert Charles Barefield 929-280-5018
Business response:
Thank you for bringing this to my attention. I apologize that your experience with Roy was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at (915) 887 - 6120. I look forward to speaking with you. Christian Ugarte Service and Parts Director
I recently purchased an used BMW in April CASH. Its noW July and I still have not received my license plates, registration or title. I keep getting the run around and have gotten fed up with their service! I WILL NEVER BUY ANY KIND OF VEHICLE FROM THEM OR ANY OF THEIR OTHER 2 dealerships in El Paso!! I do not recommend anyone buy a vehicle from them!!!!!!
Business response:
Hello Derek, I would like to help you. My name is Jennifer Cedillo and I am the marketing manager. You can call the store and ask for me. I will be glad to assist.
I wouldn't even give it 1 star. But I had to leave something. We purchased a vehicle CASH and it's been over 2 months and we r still waiting on the plates, registration and title. And according to the manager they are having this issue on all their vehicle sales for quite some time. Only 1 person does the registering and handles 3 dealerships, it is ridiculous!! NEVER AGAIN WILL I BUY HERE!
Business response:
Hello Derek, I would like to help you. My name is Jennifer Cedillo and I am the marketing manager. You can call the store and ask for me. I will be glad to assist.
After today's service, I didn't even make it home before the engine light came on. I'm no mechanic, but I think a routine service should last longer than 20 minutes...
I traded in my car I bought from here and attempted to get a reimbursement for my GAP,Dent Guard & extended warranty. This was back in October 2015 was told by finance manager I would get my check in mail in 45-60 days, it is now end of December and no check, we called the above companies and was told they NEVER received any paperwork for my reimbursement!!! So I have been waiting like an idiot this whole time and to find out the dealer GIVES the reimbursement for dent guard is very upsetting!!! This treatment & being lied t... read more
Business response:
Thank you for speaking with us over check. We truly appreciate your business and hope everything was resolved to your satisfaction. We will make sure to expedite the check. If there is ever anything I can assist you with in the future, please feel free to contact me at eric.ortega@bmwofelpaso.com. Eric Ortega Finance Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 3,679 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.