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BMW
- Automotive
- Chicago, IL
About this business
Location details
1035 N Clark St, Chicago, IL, 60610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I really struggle to trust the service department at Perillo. They always seem to have some sort of problem with our car. We rarely have to bring it in for service and there is never anything wrong with it. The most recent visit today was for a recall that should take an hour. We were still required to drop our car off early in the morning. Everything was completely fine with the car when it was dropped off. At 3:15 we received a call saying the car was ready...and, that there was a nail in the back tire. What? A Nail? How d... read more
Business response:
Andy, we sincerely apologize for the misunderstanding with your tires. Run flat tires do have a policy from BMW stating that it's recommended to replace run flat tires but that was not your case. We would still recommend replacing the tire but a repair could suffice depending on the situation. We deeply care about our customer satisfaction and never want a customer to leave feeling mistreated or dissatisfied. One of our service managers, Israel Rodriguez or Melanie Niziolek will be contacting you to assist you in any way tha... read more
Very poor service followed by finding out that half of the employees are not bmw certfied. Also found some of the work not even done had done over at r and n independent repair
HI went to perillo bmw because they had a certified 2008 x5 with 19k that I was interested in. I ended up buying this truck instead of a new jeep because I was told how awesome a certified bmw was. Little did I know this was not the case...As much as I love my vehicle it managed to be in the shop 4 times within the 2.5 months I owned it. The major reasons the x5 was in the shop was for brakes, lights, noises in the trunk, and a random loss of engine power which almost created an accident. By the fourth time I tried to get a ... read more
If you care for your vehicle... or are concerned with how a dealer will behave when somthing doesn't go quite right, DO NOT TAKE YOU CAR TO PIRELLO BMW!!!
Again, they deserve 0. BMW, if you can hear from us, you must do some actions. The most sucks service, worser than Hundai sevice level. (-) The most recent event, Perillo guys called my insurance company, claim they need supplimentary repair to my car, then never reach me. My insurance sent the check to them, luckly they also sent a letter to me. Otherwise I never know those guys already got money. then I tried to call them, but can NEVER reach the guy! Now, it is almost a month after they got money! (-) In the past years, s... read more
Verry bad,bad Customer Service.Absolutly unprofetional.Never give you a strait answer.When you call to ask questions they get mad at you.I payd the car i full and three weeks nobody can answer me what options the car has and when i,ll get the car i bout.I ask the manager( Saleem, Beg) to change the seals person Vanessa because of her rootness hi did not.All they ask is to give them the money. If anybody read this ,think before you bay a car from Perillo BMW. VERRY,VERRY,VERRY BAD
My husband and I traveled from Indianapolis to Chicago, a three hour trip, to purchase a used BMW that was listed on the website. We spoke with a salesman who told us the car was there, how much they would accept in payment, so we went with a cashiers check for that amount. We called the salesman three times on our way there, to keep him informed of our arrival. When we got there, he had a completely different car out for us to look at, after my husband had gone through all the info to confirm the car we wanted both the day ... read more
Very very rude. Never go to this dealer!!!! She told me that my car was not worth anything because it was not a BMW and offered me $10,000 for it. I sold it to Fields the next day for $19,000.
My brake pad sensor light went on so I took it in for service. Every time I go in it's a differnt story from hell. This time would be no exception. On top of the brake pad job they performed a catagory 2 checkup which I approved but was unclear to me that it would be an extra 1200 dollars on top of the already 780 dollars for the brakes. On top of that I was just in there for an oil change 2 months earlier, and told them not to change the oil. They did any way and forgot to screw the cap on the oil cannister and all the oil ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.1 star rating with 1,576 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.