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BMW
- Automotive
- Chicago, IL
About this business
Location details
1035 N Clark St, Chicago, IL, 60610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
If I could give 0 star to this service center i would. We gave our 2 month new car over 2 weeks ago to fix the broken window. It not only took them 2 and half weeks to get it fixed,they also managed to scratch our car twice(!!!).First of all, the day before we were supposed to get the car,they called us and let us know that when they were installing the window they scratched the door so now they have to paint it. Today we picked it up and saw 2 other scratches in the back of the car. REALLY?That's how BMW provides its servic... read more
Business response:
Damira, thank you for taking the time to share your feedback. It is unfortunate to hear your recent experience at our service center has not left you completely satisfied. You absolutely right, BMW set the standards higher for their vehicles as well as their customers, and we strive to make sure we always make sure our customers are always given the service they deserve. We have already passed along this issue to the proper management so that we can improve our processes, and would like to speak with you further. Please cont... read more
If you're looking for the high quality BMW experience, stay far away from Perillo BMW. We've had multiple issues on several occasions with this dealership, starting with a simple service on a light that the dealership couldn't figure out to resolve. The biggest issue is with the customer service and the GM, Jay Diaz, who doesn't care about his customers. We brought our SUV in for a collision repair, not only did they return the car in worse condition, the terrible GM never returned our calls. STAY FAR AWAY! We've bought seve... read more
I worked with Sean at Perillo BMW briefly about a Land Rover/Range Rover Evoque. I made an appointment to see him and as I walked into the office, he was typing and upon being announced, he gestured with is index finger for me to wait.....so I waited, not long, but I did think the finger was rude. He could have said that he would be with me momentarily. I did have the opportunity to test drive the Evoque and thanked him for it. I asked, while we were driving, about some of the features the Evoque offered and I received a bri... read more
I am tired of calling this dealership since I bought my vehicle I live in kansas city and bought my x5 from them on 13th Sept it's been over a month and I have not received my paper work for title /license plate when I called at business office no body response back even their sales manager Saleem beg don't blink his eyes after vehicle is being sold left him voice mail 12 times no response my question is if this dealership is handling my paper work so I should have my registration paper ready but no and on top of that missou... read more
Business response:
We appreciate your business, Raman. We've reviewed your file and have discovered that you did indeed have registration issues due to incomplete documentation. We had let you know your purchase on September 13th was not properly filed for registration in Missouri until you provided two missing components which you did on October 7th. At that point, we were able to complete your registration request electronically on your behalf which we informed you of. We do an incredible amount of out-of-state business and apologize your pa... read more
I had European delivery of a 2015 X1 earlier this year. When it arrived at Perillo from Europe and I took delivery, several items that belonged in the car were missing (cup holder, iPhone bracket). The car was not properly tested either - the BMW Assist has never worked. Repeated calls to BMW have not gotten the problem resolved. Three weeks after delivery, I was struck by another vehicle, damaging the rear driver's side door. You have had the car for repair now since Wednesday the 17th. I understand the replacement door arr... read more
Business response:
Brian, sorry you did not get your facts correct. Perillo Collision Center is part of Perillo BMW however it is Joe Perillo II who takes ownership and manages all the complaints in that department. That is why I forwarded your information to him. We all have certain roles in the company, we are a family owned business for almost 40 years. We treat people with the utmost respect and service 30,000 customers per year. We truly care about our customers despite your comments.
I drove over 6 hrs roundtrip and had a set appt. to check out a car and test drive it at noon., at 11am 2hrs into my drive I get a call saying the car is in the body shop so I can't drive it but I can still come look at it. So what is the point of me setting up the apt? Then I get there and am told the car is sold then it's not sold, then it's sold again and their trying to arrange transport? So I call the GM b/c this is ridiculous one person tells me one story another tells me the opposite. GM Saleen says he will talk to hi... read more
Business response:
Craig, thank you for your feedback about your experience. We hope that after speaking with us, things have been resolved. We appreciate your time.
I recently dropped my 2010 X5 off to have its 30,000 mile service. Since my service warranty had expired I was expecting a lot of work needing to be done. Alex took great care of me and when all was said and done I walked out of there with a minimal bill and a truck that was ready to go. At Perillo they hustle for you and make sure that you are kept up with any work that might need to be done ahead of time.
Business response:
We're glad to hear that you enjoyed your experience at Perillo! It's great that Alex provided you with good customer service and that your inspection went well. Thank you for choosing Perillo and for sharing this kind review. We hope to see you back in the future!
I have been surprised by the poor customer experience from this luxury brand dealer. The Customer Experience Manager is the only one who responded with any sense of sincerity and resolve to correct the issues. Unfortunately, she is the only one of 6 employees who exhibited this attitude.
After being quoted about a week for repair, I did not get it back for a month. My car had snow on it when it was returned. Repeated attempts at communication were unsatisfactory( I'll call you back in 5 minutes and no call back). Oil change took over a week to complete after not being remembered being requested. ("We can top it off" .Promisewd car at !pm, went in at 4 to retrieve and not ready Waited 15-20 minutes for my car to be brought down from the roof even though I called in prior to picking up. The body work that was ... read more
Business response:
We are sorry to hear that you were not fully satisfied with your experience at Perillo and that there was some confusion in the communication. We try to get our customers in and out as soon as we can and give them fair estimates on when we will have their vehicle finished. We apologize for those not being accurate for you and for any inconvenience caused. Either J Diaz or Israel Rodriguez will be reaching out to you to assist you in any way they can. Once again, we are sorry for your negative experience and hope you will giv... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.1 star rating with 1,576 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.