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BMW
- Automotive
- Chicago, IL
About this business
Location details
1035 N Clark St, Chicago, IL, 60610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"Second time taking my bmw for oil change and second time..." Second time taking my bmw for oil change and second time overall experience is inconsistent. Danette was very friendly and made me feel welcome but the follow through lacked detail. Made an appointment for my oil change, car was serviced and then received emails that I missed my appointment. This happened last time, too. The pick up experience just needs work. Feel like once they collect your money they cut you loose. My car was returned to me and not washed like ... read more
"Bait and Switch. They advertised a used car on 5/24/2021..." Bait and Switch. They advertised a used car on 5/24/2021 I contact them the same evening. They email back the next day asking when I wanted to see it. I asked for pictures of the car a carfax etc they send me an email about 5 minutes later saying it was sold wholesale last night. That is bait and switch. Offer a car at a good price and not have it.
"Absolute worst car buying experience ever. The salesman..." Absolute worst car buying experience ever. The salesman was truthful, shady, poor service, and terrible customer service even on a CPO! I found out after the purchase the 750 had been in an accident, and they did not disclose this to me.
"Took my X3 to them to swap out my summer tires for winter..." Took my X3 to them to swap out my summer tires for winter tires and they destroyed 2 of my tires. Service departments have given me the run around for 2 weeks and now offered to pay for 20% of the replacement cost. This place is a joke, stay away.
"This is 2nd BMW I bought from Perillo but this time poor..." This is 2nd BMW I bought from Perillo but this time poor experience. Windshield had 2 places stone and trying to sale me without fixing
"I have has done the car for a week and have had numerous..." I have has done the car for a week and have had numerous issues caused by an in completed software update initiated at the dealer prior to me buying the car. I have had to spend 2 hours at my local dealer getting the issue corrected. Not sure I would recommend this dealer.
"Find another dealer! I scheduled my appointment online..." Find another dealer! I scheduled my appointment online about a week ahead of time. When I arrived at my service appointment. I stood around and no one wanted to help me. When someone finally asked me if I needed any help, I told them I had a service appointment and they directed me to Ana Salgado. I wish they hadn’t, she was on her phone and seemed annoyed that I was there. When I told her that I was there to get my oil changed. She immediately told me that 3:15pm w... read more
"They don't stand behind their work. Did a shoddy job that..." They don't stand behind their work. Did a shoddy job that another dealer had to re-fix, and refuse to take a gram of responsibility.
"Shady business practice! Caution: if your BMW is out of..." Shady business practice! Caution: if your BMW is out of warranty, do NOT take it here for service! My “check engine” light was not on when I took in my X5 for service. As soon as I get my car back, wouldn’t you know it! My “check engine” light is on!!! Ridiculous!!! How does this happen? Be very, very cautious of dropping off your car here! This is the SECOND time this has happened! I should have learned the first time! I thought I’d give them the benefit of the do... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.1 star rating with 1,576 reviews.
When is BMW open?
BMW is closed now. It will open at 10:00 a.m.