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BMW
- Automotive
- Lexington, KY
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
2689 Nicholasville Rd, Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
This is the worst car dealership in Lexington or for Kentucky for that matter. The salesmen are arrogant and make fun of other customers. During a recent purchase of a brand new BMW, the salesman said he loved taking money from people from Eastern Kentucky because they don't care about money. The salesman was insulting, condescending and I should have walked away from this disgraceful dealership as it was my first brand new car purchase and while the car's okay, it has a stigma because their sales team is just awful. Lead yo... read more
I have been searching for a 2003 BMW 525I, with low miles, for my family vehicle. I found a trade in at Don Jacobs BMW in Lexington, Ky and called Anrew Beavens, the manager at dealership. I was told this particular vehicle was just traded in from a gentleman from florida and was not serviced or detailed for sale yet, but I could come in to see it. I took off work on friday, drove a hundred miles to view vehicle. The vehicle was in good shape but dirty. I drove vehicle, had it taken to their service department, were I met wi... read more
I have had my BMW 330I in for several warranty repairs. The services department had made fraudulently claims on 2 occasions. Once was for a 500$ front brake job which was not need for another 40000 miles later. Second was for front control arms for 500$ which I had an second opinion made at the BMW store in Ohio and they stated the repair was not needed. My other experience were rude sales staff slow services even when they are not fraudulent.
Service is good. Lance Smallwood is great to work with in the service dept. But that is the only asset this "Mom and Pop Shop" has going for it. We have bought...1 BMW used, 1 new BMW right off the show room and 1 used Cadillac. Being young and not knowing much about the shady car business I had no idea. I wont go into the stories I have. TRUST ME! We drove to Louisville BMW walked off the lot with our third BMW. NEVER WILL I BUY FROM THESE GUYS AGAIN. I only go to do our service work which is covered by BMW. My partner and ... read more
I wanted to sell my BMW roadster and not purchase another car. I called Don Jacobs BMW and ask for the used car manger. Mark took my call and said to come in next week and he would give me an appraisal of the car, they are looking for nice cars. In the next few days I had the car appraised at two other dealers, one a BMW dealership and the other an Audi Dealership. When I get to Don Jacobs on Wednesday, Mark isn't willing to look at my car unless I give him a price I'm willing to sell it for. After I give him a price, he loo... read more
Signed a lease on a 2004 325i. Chad (salesperson) refused to offer a discount above $500. I agreed because, at the time, I wanted the car. Kathleen claimed that GAP insurance cost extra on the BMWFS lease, and required me to take a $495 Tire Protection plan in order to get this insurance, which is actually included at no charge in all BMWFS leases. On top of the significant profit they made on the car, Kathleen (F&I) attempted to mark up the lease rate by the maximum amount allowed by BMWFS. She also attempted to write the l... read more
I took my Olds Silhouette Van in for problems that we were having with the engine (under warrnaty). They could not replicate the problem so on the SECOND return for this problem, I offered to take the service person for a ride to demonstrate the exact problem. This worked well; HOWEVER, they then wanted to CHARGE me for the cost of taking the tech on the drive to show them something they could not find with their computers!!!! After much arguing and total disbelief that they would try to charge for something like that, I no ... read more
problems with new 2001 330ci. 12 unreturned phones calls with promises to call me back each time. It has been 8 months without one single return phone that was promised each time. other issue: it took 3 trips to get a convertible top fixed. Promised a bmw loaner to drive, given a Geo Metro with no air conditioning in 90 degree heat. They love to sell and make promises but do not like to take care of you when there is a problem.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 758 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.