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BMW
- Automotive
- Lexington, KY
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
2689 Nicholasville Rd, Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I bought a 2017 BMW X5 from Don Jacobs. I had two issues in addition to the length of time held in the showroom sitting at the desk while salesman left to talk to managers. First issue is I wanted a hitch to put the my bike rack on the back, The salesman left to get the price which took quite some time and came back with a quote of $1100 which while high was acceptable. When I contacted the service department to get installed the price was increased to $2300 - over double! The other issue which I can take some responsiblity ... read more
I took my car in for recall repairs and the shock separated when they lifted my car. Spring broke. They say they will not fix. Want to charge me $1400. It was fine before taking it to the shop.
We brought in our bmw for headlight bulb replacement and it was done, but our tailight did not work when we pulled out. So we brought it back for them to check, service said it need replacement and it will cost $500. It was functioning fine b4 we brought the car in. I know in my mind they were not honest. So we too it to another bmw shop for 2nd opinion, well, we found out don jacobs service unplugged our tail light and charges us to to fix it for $500. Wow, what a crooked. So watch out. I work hard for the money and i font ... read more
03/2015 I purchased a 2009 BMW M3 coupe. Patron Hatcher was the salesman I worked with to buy this vehicle. Living In VA Beach I was kind of worried on buying it because it was out of state, but this is coming from a reputable dealership so I believed and trusted everything that Patron said about the vehicle. He stated there were no dents, dings or major scratches, that was a lie! Vehicle was in a minor collision, he stated that all panels and body work are aligned and colors match, that was a lie! My front bumper, fenders, ... read more
I visited the dealership on 11/7/2015, I was supposed to meet with a salesman once I get there I'm immediately pawned off to someone else. This guy treats me like I'm stupid doesn't even let me see the car that I am interested in before he starts running numbers and talking numbers. When I find another car that I like I test drive it to check it out and the whole time he's hovering over me like I have no idea what I'm doing because I'm a woman. I was highly insulted. Had no answer from finance, he told me he would contact me... read more
Arrived at the dealership to drive a car at 12:34, the sales person didnt have it ready, kept us buisy till it was ready to test drive. I test drove the car at almost 1:00 pm. Liked it and then tried to get the loan through our frozen credit due to Anthem "breech". Put almost $2000 down on the car and waited. Left the dealership to pick up kids from school at 1:54pm because it took them that long to tell us about the freeze. Got the credit unfroze for DonJacobs to use. Picked up kids at 3:21 pm. Drove back to dealership almo... read more
I would like to express my complete disappointment with the Lexington Ky, Don Jacobs BMW service department. It took multiple days of trying to reach the service department to make an appointment for my BMW. I tried 2 times using my cars service connect and also placed multiple phone calls. Each time the operator would tell me there is no Service department member available. So I left messages and voicemails to have my call returned with no luck. After 4 days of not having a call returned which included a message that was su... read more
I must say I have never dealt with a worse service dept. in my life! Dan Trisko is only worried about quitting time and does not want to help you at all. He refused to give me his last name when I finally had had enough of his crap. He was sure to give me his bosses name though with no hesitation. Which was Joe Sullivan!! He was also rude and told me keep in mind that you did by a used BMW.. "A 2009 BMW X5 with 60,000 miles on it. Really!! So unless you by brand new and let them take advantage of you don't buy BMW! I will ne... read more
i was going there for some time now and was very disrespected by the service manager, they charged me tons of money and over charged my company for doing the fixes and once when i had to come out of pocket to pay they over charged me and told me my business is no good to them, and being told in a tone as if i was a child, as for the repair work being done it was a terrable, i had to return my car everytime they could never fix the problem correctley they were just too busy worried about ripping off my company seems like. i w... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 758 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.