This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Lexington, KY
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
2689 Nicholasville Rd, Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I had shopped around at other local dealers including Mercedes, Audi, and Lexus. The customer service and treatment I received at Don Jacobs was far better than any other store. I was amazed at how arrogant the other stores were. I don't typically respond to sites like this, but felt it necessary. For every 100 satisfied customers, there is always 1 that you can't make happy. And unfortunately, those are the ones that post on these sites, anonymously nonetheless. I just felt it important to let people know how great these gu... read more
The entire service team at Don Jacobs is impeccable! Dan Trisko goes above and beyond. His care and attention is first class with a fine tuned knowledge of the BMW vehicle, the service center capabilities and the history, maintenance, warranties and general care and condition of my car. I can expect as little inconvenience as possible knowing that Dan will follow throughout every step of the process from the first call until I check out and escorted to my newly washed vehicle. Dan provides value to me because he sets high bu... read more
From my experience working with many different dealers in the several different cities where I have lived over the years, I have found that the folks at Don Jacobs are the best. I have worked with both the BMW dealership as well as the Honda dealership. Everyone that I have worked with is courteous, professional, and very customer service focused. I had the good fortune to connect several years ago with Grant Rizzo in Sales when he was at the Honda dealership and found him to be an outstanding sales professional. I continue ... read more
I was in KY for a horse show, my tire gauge alerted me to an issue. I went to Don Jacobs' service department, without an appointment, they checked my car and found a shard of metal in one of the back tires. They didn't have a tire in their inventory so called other tire suppliers in Lexington to find a tire for me. They were unable to locate one. At that point Michael started looking at the cars in the lot and they found the exact tire needed. Since it was going to take some time to make the switch Don Jacobs gave me a loane... read more
Worked with Dan Trisko in Service, and he went above and beyond to make sure I was taken care of and that my vehicle was serviced to my expectations. This service and professionalism was above what I had ever experienced with Don Jacobs and has made me a repeat customer!! I was without a loaner vehicle over the weekend due to the cost and availability of rental cars in our area in response to the World Equestrian games. Mr. Trisko took the time to find me an affordable rental car, in Lexington, close to their closing time, w... read more
Service Personnel are always welcoming. I rarely wait to be recognized. Getting a loaner is quick and easy. Email service reminders are a great convenience. Waiting areas, when I do have to wait, are comfortable with timely reading material and a television.
I own a VW and BMW and Dan Trisko has been my service advisor at Don Jacobs for over 10 years and experience shows. He's knowledgable, respectful, and honest. As long as Dan, Lance and Joe are running the BMW service department, I will service my cars at Don Jacobs!
Excellent service from all. Everyone, from the service advisors to the service manager went far above the normal "dealership treatment" to ensure my happiness and satisfaction. I would highly recommend this dealer to any and all customers looking for honest service.
Dan and Lance always make my visit to Don Jacobs an enjoyable one. Not only are they super friendly, they are very patient and good at explaining exactly what is going on with the car. It gives you a peace of mind when you feel comfortable with the individuals you work with at the dealership. It is important for them to gain that trust from the client. Dan and Lance both have gained my trust.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 758 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.