This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Honolulu, HI
About this business
Location details
777 Kapiolani Blvd, Honolulu, HI, 96813, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
At first would not provide loaner and is not willing to take care of the customer even if the vehicle was under warranty. Then later notified me that they had found one and gave me a loaner. It took some reasoning but dont think that it should be that way. If you pay good money for a car and it breaks down during warranty,there should be compensation for the customer no matter what, no if's and's or but's. Only asking for another car to drive and customer should not be forced to go and rent one at the customers expense if th... read more
I have used this dealer's service department many times over the years I have owned my 330i. They are VERY expensive. Most of the work I have had done was done properly, but again, I had to pay through the nose for it. $273 for oil service? Jeez. All they do is change the oil and filter, and the cabin filter, and check a few other things, most of which I can do myself. I have had window regulators replaced, and found my window tint scratched up after they completed the job. They quoted me nearly $1000 to replace the pads and... read more
I have had several bad experiences with their service department. I had reported a problem it I had to return four times, until the noise that I heard got so loud that they could finally diagnose the problem which was a loose nut in my rear suspension that the stated that they had torn apart while attempting to determine the problem. On another occasion, I took my car in for another problem, which they charged me $1,400, but did not correct the problem. On another occassion, my daughter took my car in, for which I had an app... read more
I love the car but the dealer's service dept sucks big time. I spent an hour and a half waiting for my car after a service appointment only to be told that they lost my key and had to give me a loaner. I went back and bought a used car from them that they sold to me with an expired state safety inspection. While I was there waiting for my car to be done, someone else was complaining about the same thing. I have been waiting eight months for touch-up paint. Fianlly told 'em to forget it and I ordered through paintscratch.com.... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,587 reviews.
When is BMW open?
BMW is open now. It will close at 5:00 p.m.