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BMW
- Automotive
- Honolulu, HI
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
777 Kapiolani Blvd, Honolulu, HI, 96813, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
My first interaction with BMW of Honolulu, began on the evening of September 28th. I was quite interested in leasing a BMW 228i. I contacted a salesman named, Michael and he assured me that the car was available for lease and I would be able to view the car the following day. I was right across the street viewing another vehicle and offered to walk over and sign papers or provide a credit card number; due to the lease being a really good deal. I did not want to miss the opportunity of losing the car. However, Michael left ea... read more
I bought all my beamers from this dealer dating back to the early 90's. Thom Butler, who sold us our first used 3 series is awesome! I've never met any sales associate who goes above and beyond for his customers. Because of him I still go back to this dealer. I know that they are very expensive when it comes to repairs that's why for non warranty items I always go somewhere else. That is why I also choose to lease my beamers so that they are always under warranty and cost me nothing for service or repairs. Their night servic... read more
BMW of Honolulu is disingenuous with about every effort related to automotive repair under warranty. They willfully took a product hey knew had major discrepancies and threatened and harassed me to have the vehicle removed even though it suffered from a know NHSTA issue. They commingled information with the insurance company GEICO to ward off any claims of repairs. Then sicked their legal counsel on me as I disagreed with their past efforts to dutifully act in legitimate efforts to properly estimate the vehicle.
These guys are very proud of their pricing structure. Basically, here is the math: Whatever the reasonable price you think a part should cost, mark it up anywhere from 100-400% Whatever the reasonable price you think labor should be, double to quadruple that too. Worse yet, these guys never stock anything and they also don't give out loaners. Unless you go in for a warranty repair, go anywhere else. As for warranty repairs, make sure they don't break anything else while they have your car. Sad to say but the service writers ... read more
These guys do not honor any buying service pricing and do not deal on price. Their special is MSRP all day long. There are dealers all over the mainland who will ship a car to you in a week for thousands less than these guys charge. Don't let the salesguys lie to you, according to their BMW franchise agreement, they are obligated to honor the manufacturer's warranty and service plan for all BMWs regardless of where you purchased it.
BMW of Honolulu is a nice enough dealership as far as friendliness goes and everyone greets you and treats you nice. However their actual service was really poor. My experience pertains to service of my car. + They worked on my car fairly quickly to find the problem, called promptly (first day car was at shop, I had no appointment and had my car towed in as it broke down) and advised parts not in stock and should arrive in 3 or 4 days. - No follow up, I had to call 5 days later only to be told that the parts came in after 3 ... read more
Me and my wife just purchased a used car from BMW of Honolulu 3 months ago. They were great when we were there looking for a car but the moment we steped off of the lot we recieved extremely poor treatment from that day on. I still have not recieved my registration for the vehicle and everytime i call (8 times not) all I ever get is the runaround about they dont know what is wrong and they will get back to me. They never do. Forget about the fact that they said they would find the spare key for me I know that is never coming... read more
I've had two negative experiences at BMW Honolulu. I had vibration in my front end while braking and brought it by to the service department. I was awakened with an astounding $1700 estimate to repair, but were uncertain that this would take care of the vibration. They claim to have attached a "listening device" to one of the strut towers to "hear" where the noise was coming from. The next day, fully disgusted with their methods, I called a BMW mechanic. It was the front control arm bushings. A common maintenance item on 3 s... read more
After suffering through several horrible experiences at this dealership, including once waiting almost two hours to get my car after I got a phone call telling me it was ready (they were "in a meeting" and no one could come out to give me my car back?!?!), being promised a loaner, then was told I couldn't have one when I dropped my car off; car returned dirty after being dropped off clean; car returned with a scratch and small dent in the door... you'd think this was enough. But the last straw came when, during one appointme... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,587 reviews.
When is BMW open?
BMW is open now. It will close at 10:00 p.m.