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BMW
- Automotive
- Utica, NY
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
5708 Horatio St., Utica, NY, 13502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:30 p.m. | |
| Tue | 7:00 a.m. to 5:30 p.m. | |
| Wed | 7:00 a.m. to 5:30 a.m. | |
| Thu | 7:00 a.m. to 5:30 p.m. | |
| Fri | 7:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
"Dishonest, horrible salesman, dishonest management. I’ve..." Dishonest, horrible salesman, dishonest management. I’ve purchased three new vehicles from this dealership since Dec. 2018. This last purchase I had a trade involved. I failed to remove the black front grills that were mine that I ordered and paid for separately from the factory silver ones. Do you think they will let me swap the grills so I can have the black ones back that are literally mine. They said no, that they were included in the deal. They didn’t even kn... read more
"Responded to my requests when I made them. Fixed what..." Responded to my requests when I made them. Fixed what needed to be fixed. Fought with the warranty company when I prompted them to do so.
"Had 9 am appointment they stayed 2 hr it would be done..." Had 9 am appointment they stayed 2 hr it would be done got my car at 4:45pm unbelievable.i thought when buying bmw it would be different service it’s not.
"Took car in for routine inspection and to check a parking..." Took car in for routine inspection and to check a parking sensor failure. Informed me of additional issues that I will need to get done.
"Low tire pressure and valve cap missing." Tire PSI warning message came on after picking up car on the way home so, I returned to BMW Utica for nitrogen fill. Returned a second time as valve cap on front driver side was missing.
"sale of car" The gentleman that goes over the car with you didn't do a very thorough job...went fast and left out a lot of explaining. I had to look up quite a bit when I got home.
"Poor service. Over priced" Parts I was told I needed was more that twice the cost that I found other places. Four parts. Two belts, gasket for oil pan, part on drive shaft. Well over $500.00. Actual cost under $260.00 other places. My appointment was made two weeks in advance the car was dropped of at the dealer the day before it was scheduled to be worked on. First day didn't even start work. Second day couldn't get the front end alignment done. Third day I picked it up. Over $1000.00 labor with a $100.00 discount for not ... read more
"I;ve had to bring my vehicle in 3 or 4 times for updates." I have had to bring my vehicle in 3 to 4 times for updates and electrical problems. This is uncalled for of a new vehicle. Not only is it a inconvenience but also time consuming. I also had 3 tires and rims replaced in March of 2019 and the service report said that I would need to new rear tires shortly. How could that be with only 5000 miles on these. Why wasn't it recommended to change all 4 back in March.
"Key card " Trying to get key card to work in my brand new 2019 X5 . Unfortunately the genius could not figure out the problem so have to go back again for service to see if they have an answer . Frustrating .
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 502 reviews.
When is BMW open?
BMW is closed now. It will open at 7:00 a.m.