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BRU Burger Bar Carmel
- Carmel, IN
About this business
Location details
12901 Old Meridian St, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Business response:
Thank you for the 5 stars!
Business response:
We appreciate your 4 stars! We look forward to earning that 5th star on your next visit.
Very disappointed that the lamb burger and turkey burger options have been eliminated from the menu. I cannot eat beef, so it left me with no meat based options other than chicken. I can get that anywhere so I ended up with the Impossible burger which is a poor substitute.
Horrible service! Waiter acted like he didn’t want to be there! Never csme back to table after bringing food.
Business response:
Hi Garry– we are truly sorry to hear that you had a poor experience dining with us. Please get in touch with us at (317) 975-0033 and we'd be happy to hear how we can do better. Our sincerest apologies, BRU Burger Bar Carmel
The food was delicious but our waiter SUCkED! We were seated outside. Five minutes later a table of 7 was seated and got drinks and appetizers ordered before us. We waited for 20 minutes before saying anything. Should note that another couple that was behind us left because no one went to them either. When our waiter finally came by, he said he didn’t know he had our table! Didn’t apologize and acted like he was annoyed that he had to work. Got my drink wrong and just overall bad disposition. I asked to speak with the manger... read more
Business response:
Hi Edward! I'd like to personally apologize for your visit experience with us. Unfortunately, it seems that we dropped the ball and we would like to deeply apologize. If you could please email me at brucarmel@crgdining.com , I'd love to see how I can make things better.
Our Server was good at getting the drinks, but mixed up orders. Food was not prepared as requested. We ordered a burger rare and it came out Medium. We ordered a burger without mayo and it came with mayo. We ordered fries and got onion rings and was charged for them.
Business response:
We are sorry to hear that the food was not up to par... We hope that you will give us another shot to earn those extra stars!
We had the worst server. We waited 1 hour for our food and it came out completely wrong. I had to ask 2 different servers to get our server. He didn’t care enough to come out and check on us. I finally had to go to the front and ask for a manager. While waiting, the server finally came over and proceeded to stick his fingers in my food!!!! 100% disgusting. I gave my food to the manager and she took it off our bill. We won’t ever eat there again. Nasty.
Food was smaller and not as good as I remembered or expected. I can get a better burger for half the price at a lot of other places. Server was great and ambiance is nice, but I won't be back.
Frequently asked questions about BRU Burger Bar Carmel
How is BRU Burger Bar Carmel rated?
BRU Burger Bar Carmel has a 4.5 star rating with 4,760 reviews.
When is BRU Burger Bar Carmel open?
BRU Burger Bar Carmel is open now. It will close at 9:00 p.m.