This profile has been claimed by the business owner or representative.
BRU Burger Bar Carmel
- Carmel, IN
About this business
Location details
12901 Old Meridian St, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Unfortunately, I got a cold burger with a slab of cheese stuck in a bunch of sauce. Hopefully it was just an off night. I used to like BruBurger. Salads looked good but it’s a burger place.
Business response:
Hi Susanb– we are truly sorry to hear that you had a poor experience dining with us. Please get in touch with us at (317) 975-0033 and we'd be happy to hear how we can do better. Our sincerest apologies, BRU Burger Bar
Food wasn’t that great. Service was awesome, our sever was excellent. Food for the price we paid was meh
Business response:
We are sorry to hear that the food was not up to par... We hope that you will give us another shot to earn those extra stars!
The 1st time we went here it was delicious! So we thought we would go again with other friends. Our food was not what we asked for we took our own things off we didn’t want. An employee (maybe manager) asked if I would like warm, new onion straws right after I got my plate. I said sure. They were cold. She brought more and they were burnt.
Business response:
Thank you for providing your feedback and letting us know about this issue, Erin. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dining experience with us. Please get in touch with us on (317) 975-0033 and we'd be happy to hear how we can do better. Our deepest apologies, BRU Burger Bar
Our service was terrible. We went 45 minutes after we were finished without seeing our waiter. We had to ask another employee to find him.
Business response:
Hi Cindy– we are truly sorry to hear that you had a poor experience dining with us. Please get in touch with us at (317) 975-0033 and we'd be happy to make things right. Our sincerest apologies, BRU Burger Bar
Food and service were excellent as usual. However, we were seated in the upstairs dining room next to a table with 5 out of control children who were screaming and continually running around the table so much that the servers were having difficulty hearing our orders and were nearly unable to deliver food to the tables. I understand your restaurant is not in control of other people’s children but at some point it becomes a safety issue when hot food is being delivered to tables. Perhaps the manager could have requested that ... read more
Business response:
Hello and thank you for the great feedback. We're happy to hear you enjoyed the food & service! We try to monitor safety of children especially if a a safety issue arises, but the parents have the responsibility to maintain any expected behavioral expectations in a social setting. We do our Best to work with all guests. I do agree with the etiquette that should be in place. This has been an uphill battle and we will work harder to make sure they don't provide any disturbance in the future
Business response:
We are sorry to hear that the food or service was not up to par? ... We hope that you will give us another shot to earn those extra stars!
Disappointed at bru burger. We always go there but will look for another burger place going forward. Fries were burned, onion rings were really soggy and overall the food was not the same quality we had before.
Business response:
We are sorry to hear that the food was not up to par... We hope that you will give us another shot to earn those extra stars!
Food was good, but the kitchen was backed up and it took quite a long time for our food to come out. Our server and the manager each came by the table to apologize as we were seated for over an hour before our food arrived.
Business response:
Hi – we are truly sorry to hear that you had a poor experience dining with us. Please get in touch with us at (317) 975-0033 and we'd be happy to hear how we can do better. Our sincerest apologies, BRU Burger Bar
Burgers were unremarkable. Fries were cold and EVERYTHING ala carte. Onion rings were heavily battered….actually disgusting. Don’t waste your time here, unless you have extra money to spend and want mediocre food at best. There are many better alternatives in the area.
Business response:
Hi Bmid4– we are truly sorry to hear that you had a poor experience dining with us. Please get in touch with us at (317) 975-0033 and we'd be happy to make things right. Our sincerest apologies, BRU Burger Bar
Frequently asked questions about BRU Burger Bar Carmel
How is BRU Burger Bar Carmel rated?
BRU Burger Bar Carmel has a 4.5 star rating with 4,760 reviews.
When is BRU Burger Bar Carmel open?
BRU Burger Bar Carmel is open now. It will close at 9:00 p.m.