This profile has been claimed by the business owner or representative.
BRU Burger Bar Carmel
- Carmel, IN
About this business
Location details
12901 Old Meridian St, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
A rare miss for a Cunningham group restaurant: service filled with mistakes on very basic items. Food solid as usual; nice ambience. Hope it was a one off.
Business response:
Thank you so much for taking the time to leave us this review, PetiteSirahSuperFan1. I hope you give us another shot to make it up to you.
We were seated in upper level. The noise level was high. Seated next to a party of 12. Way too loud…but the food was great.
Business response:
Thank you so much for taking the time to leave us this amazing review, Anonymous.
Long time Bru Burger patron here… used to frequent the downtown and first location often. It’s become a factory. Burgers came out in 4 minutes, nothing special. Probably won’t be going back anymore… disappointing but it happens when you go to 20+ locations. Onto the next!
We love the drinks and appetizers at Bru, but I don’t understand how every single time, no matter what kind of burger we order, it is well-done. Each time I ask for my burger medium and it comes out well-done. We can’t just go back for the other items anymore. They should know how to cook a burger.
Business response:
Thank you for the 5 stars!
Food was not good. Had to return a plate and my kid got the wrong order. Food took forever to come out and our waitress never filled a drink not one time. Manager “took care of” one of the meals on the ticket otherwise it would have cost over $75. Place was quiet and busy so we were hopeful. Disappointed
Normally the servers at Bru are well trained but our server was hard to hear and had really poor timing on his interactions with us, especially as we needed to stuy the menu fora few minutes. his follow up was almost non-existant once our food was brought to us. The server that brought our meals brought one of four out first and gave us no indication when the other three were going to be ready. She did bring the other three dinners out a few minutes later, but it was very confusing until she did. to me, she should have told ... read more
They must have been understaffed. We had to wait 35 min from the time our reservation was suppose to have started. The table was empty for a long time. It took a long time for our food to come and it did not taste very good. When we did get our food it was not hot but mildly warm. Our server was good I felt like she was trying.
Frequently asked questions about BRU Burger Bar Carmel
How is BRU Burger Bar Carmel rated?
BRU Burger Bar Carmel has a 4.5 star rating with 4,760 reviews.
When is BRU Burger Bar Carmel open?
BRU Burger Bar Carmel is open now. It will close at 9:00 p.m.