This profile has been claimed by the business owner or representative.
Caring Hands Animal Hospital - Merrifield
- Veterinarians
- Falls Church, VA
About this business
Location details
8100B Arlington Boulevard, Falls Church, VA, 22042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I brought my husband's black lab Sally in to see Dr. Madigan about four weeks ago. We had to put Sally down two days after her appointment. About a month/6 weeks before our appointment at Caring Hands, Sally had been to South Paws for an emergency visit to be seen for a cough/tracheal infection. I explained to Dr. Madigan that Sally's cough was still lingering, and in the past week she was exhibiting an array of new symptoms: leaking urine, weak back legs and inability to stand, panting, loss of appetite. Dr. Madigan diagn... read more
Business response:
Thank you for speaking with us on the phone regarding your concerns. We extend our greatest sympathy for your loss of Sally. We appreciate your feedback and we are taking this opportunity to focus on our communication skills within our hospital team in an effort to improve our patient care moving forward.
Do they really care about the animal or money? Over memorial weekend, my dog got sick while we were out of town near Baltimore. He started vomiting and not eating, so we figured there was something wrong. Out of an abundance of caution, we called Caring Hands to have him seen asap. We were given a 3:30pm appointment. Immediately thereafter, we started to pack our stuff to get on the road in order to make the 3:30pm appointment. Unfortunately, being Memorial Day weekend, we hit some traffic. At 3:40pm, someone called m... read more
Business response:
Thank you for taking the time to share your experience. We would really appreciate the opportunity to be able to discuss your concerns over the phone. Dr. Vitulli, our practice owner attempted to reach out via phone. Please give her a call back at your earliest convenience. Thank you so much in advance.
Warning everyone. This vet's negligence made my dog die. My dog (Welsh Corgi) visited this vet three times for checkups and problems my dog had regarding loss of appetite and a hard lump. On the first time, we requested for examinations like blood work and X-ray. By the way, GET THIS, they don't even have any machine to conduct medical images. For the blood work they said they did it and told us everything was fine but they didn't even tell us what they were going to do the blood test for. Anyhow, the doctor said everythin... read more
Business response:
Kimie - we are so sad about the loss of your beloved family member. Thank you for speaking with us by phone; I hope it helped to clarify some of your concerns and points of miscommunication. While we do have x-ray imaging capability, we do not have MRI at our facility, which is why we referred you to the veterinary specialist. We understand how terrible a cancer diagnosis can be, and are so very sorry for your loss.
Very disappointed in this place after having such a great first annual visit for my cat. My cat had fleas and I called first thing in the AM before work to see if they had medicine in stock. They confirmed they did and I could come pick it up. I hopped in the car and drove all the way there only to be told they did not have the medicine. It was a big inconvenience to my work day and caused me more of a hassle wasting my time driving there only to be told they didn't have the medicine.
Business response:
Thank you for providing feedback about your recent interaction with us. We sincerely apologize about the miscommunication and inconvenience. We would be more than happy to mail the medication to your home. Please contact our practice manager, Jennifer, at your earliest convenience.
UPDATE: A day or two after I wrote my review, I received a call from Caring Hands saying they saw my review and were very sorry about everything that happened. While that's a nice thought, maybe if they spent a little more time taking care of their patients and a little less time checking their Yelp reviews, this kind of thing wouldn't happen. 2nd UPDATE: I decided to give Caring Hands another chance, so I started taking the cat to the Van Dorn location. Haven't had any problems since, but I won't go back to the Merrifi... read more
Business response:
Davey, thank you for your feedback and speaking with us over the phone regarding your experience. We know how important it is to receive information about your pet's health, as quickly as possible, and even more so when they aren't feeling well. We are disappointed that we did not meet expectations in this instance. Your feedback will help us make adjustments in our protocols to ensure this does not happen again. Again, we appreciate you taking the time to talk to us and we hope to see you again in the future.
I really wanted to like this place. I went in super thrilled to have a vet just down the road with such good reviews. The place was clean and the office staff was friendly enough. But my dog, who looooooves everyone, was very wary of the doctor. Further, when I called to schedule the appointment, I said it was for cutting her nails and a gland expression, so they said an apt with a tech would be best. I was surprised to be put in a room with a tech and a vet. I was even more surprised when, at the end, I was given a bill of ... read more
Business response:
Katie, we are so disappointed to hear about your experience with us. It sounds like there was a major breakdown in communication, and we would really appreciate speaking with you to better understand the situation and ensure that this does not happen again. We left a message on your phone; if you don't mind calling us back at your earliest convenience, we would love to hear from you. We hope to hear from you soon.
This vet is very expensive-- quoted me $500+ to have my small dog neutered. Taking him to NC where they quoted me $155!
Business response:
Thank you for taking the time to write your review. One of our owners, Dr. Vitulli, left a message on your phone and would love to speak with you about your concerns regarding our pricing. We appreciate the costs in the area can clash with what they are used to outside of the area, but we absolutely value our clients feedback on all aspects of care. Please give Dr. Vitulli a call at your earliest convenience if you are able to discuss your concerns.
Frequently asked questions about Caring Hands Animal Hospital - Merrifield
How is Caring Hands Animal Hospital - Merrifield rated?
Caring Hands Animal Hospital - Merrifield has a 4.5 star rating with 614 reviews.
When is Caring Hands Animal Hospital - Merrifield open?
Caring Hands Animal Hospital - Merrifield is open now. It will close at 8:00 p.m.