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Caring Hands Animal Hospital - Merrifield
- Veterinarians
- Falls Church, VA
About this business
Location details
8100B Arlington Boulevard, Falls Church, VA, 22042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I used to trust Caring Hands Animal Hospital, but after today, I will never return. I've taken my two cats to this clinic for years and had good experiences - until now. Today, I brought my cat in for a specific issue: his nails looked strange, and I wanted the doctor to check them. When I booked the appointment, I made it clear that this was the reason and that my cat needs an exam. No one mentioned that it was conditional on any vaccinations. After the assistant checked my cat's vitals, she informed me that his rabies vac... read more
Business response:
Hello Zoey, We’re truly sorry to hear about your recent experience at Caring Hands Animal Hospital. We understand how frustrating it can be when expectations aren’t met. Our standard of care includes informing all clients about overdue or upcoming vaccines, which is why we advised you about the legal requirement to keep your pet up to date on rabies. While we appreciate your focus on your cat's nails, ensuring that vaccinations are current is crucial for your pet's health and safety. We always strive to provide compassionate... read more
I would not recommend this vey to anyone. I brought my dog in they misdiagnosed him and when I brought him back they wanted to recharge me for another visit when they missed the problem the first time. Next my dog had an ear infection and when it didn't clear up they redid the cytology and recharged for another exam instead of just dispensing more medicine! They will find a way to up-charge you so the simplest appointment runs into the hundreds. AVOID
Business response:
Hello Curt, Thank you for your feedback. We would like to emphasize that there is an exam fee for each visit to ensure that your pet receives the best care. While we understand your frustration, our priority is always the well-being of your pet. If there was a miscommunication regarding the initial diagnosis and treatment plan, we apologize for any inconvenience. It is standard practice to reevaluate a condition if it does not improve as expected.
This animal hospital is presented well. But like all things in life its who you deal with (People). I brought my small 10 year old dog for a consultation as he had ear infection, infection his skin that spread from the ear, overlong nails, etc. They missed the large skin infection above the ear in 1st exam that day. So I brought him back 30 minutes later to show them to ensure I get right advice on how to treat the skin cut/'infection/spread. Basically ,the Dr was unavailable so a nurse came and I informed her the issue. S... read more
I just got off of the phone with these crooks. They saw my cat before the epidemic and diagnosed her with UTI issues and prescribed the Hills Science Diet. I've had it regularly delivered from Chewy's with no problem. Now, some of her food got contaminated and I need to order it earlier. So, Chewy's has to call CHAH, who refuses to authorize the food until I bring my cat back in for another visit. Mind you now, crystals in cat's urine doesn't resolve itself over time. It is only managed with the proper diet. So, CHAH ... read more
I switched to this vet because it got such great reviews and is closer to my house. It has been a disappointment. I have pointed out skin conditions and lumps and bumps on my older dog. They tell me it isn't a problem. For the skin condition and I had to bring her back after my initial appointment and demand some treatment because she was losing so much hair. For a growth they said was no problem, it burst and she was bleeding. Today I called and asked for an appointment because she began having seizures and was told ... read more
Critical: Professionalism, Quality, Reliability, Responsiveness, Value Caring Hands Animal Hospital at Merrifield took down my feedback because they knew I spoke the truth about their services. They can takedown. I can repost on how bad I was treated. Here is my pet visit experience on 4/23: Worst experience ever!! have been with this vet clinic since they opened. Never have bad service. But now everything changes. They are all about money, money, money. This visit cost me close to $500 and the services I got were: 1. The... read more
They took my cat in for a shot and then ask for payment. The doctor never even spoke with us to find out why we were their in the first place (litter problem). Very impersonal experience. First time, last time for us.
Business response:
Thank you for your feedback. We are sorry to hear about your experience and would love the opportunity to learn more. Please call either Dr. Newman or Brandi at 703-942-8800 at your earliest convenience.
UPDATE: A Dr. Jeffrey Newman - one of the corporate owners of the practice reached out to me yesterday about my Yelp review - and he literally confirmed my original review about this place. You and your pet are just a transaction to this practice. He spent the entire conversation railroading me about the extra cost it would be to attach a pump to the IV fluids so that my dog would actually get the correct amount of fluids. He literally said "it's really hit or miss with proper dosage on these things." WHAT?! The whole conver... read more
Business response:
Thank you for taking the time to speak with us on the phone regarding your concerns. We look forward to seeing you and working together to provide the best care for your pup.
This is the letter I sent after I received my dog's records to take him to his new vet today who took care of him right away. Caring Hands basically accused me of being some sort of pain med junkie both over the phone AND in the records they sent the new vet. I am beyond upset at their lack of professionalism and care. We will not be returning to your practice. My dog has been a patient of yours for almost 4 years. I have brought him there for back issues several times. When he started screaming in pain this morning,... read more
Frequently asked questions about Caring Hands Animal Hospital - Merrifield
How is Caring Hands Animal Hospital - Merrifield rated?
Caring Hands Animal Hospital - Merrifield has a 4.5 star rating with 506 reviews.
When is Caring Hands Animal Hospital - Merrifield open?
Caring Hands Animal Hospital - Merrifield is open now. It will close at 8:00 p.m.