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Caring Hands Animal Hospital - Merrifield
- Veterinarians
- Falls Church, VA
About this business
Location details
8100B Arlington Boulevard, Falls Church, VA, 22042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
They took my cat in for a shot and then ask for payment. The doctor never even spoke with us to find out why we were their in the first place (litter problem). Very impersonal experience. First time, last time for us.
Business response:
Thank you for your feedback. We are sorry to hear about your experience and would love the opportunity to learn more. Please call either Dr. Newman or Brandi at 703-942-8800 at your earliest convenience.
UPDATE: A Dr. Jeffrey Newman - one of the corporate owners of the practice reached out to me yesterday about my Yelp review - and he literally confirmed my original review about this place. You and your pet are just a transaction to this practice. He spent the entire conversation railroading me about the extra cost it would be to attach a pump to the IV fluids so that my dog would actually get the correct amount of fluids. He literally said "it's really hit or miss with proper dosage on these things." WHAT?! The whole conver... read more
Business response:
Thank you for taking the time to speak with us on the phone regarding your concerns. We look forward to seeing you and working together to provide the best care for your pup.
This is the letter I sent after I received my dog's records to take him to his new vet today who took care of him right away. Caring Hands basically accused me of being some sort of pain med junkie both over the phone AND in the records they sent the new vet. I am beyond upset at their lack of professionalism and care. We will not be returning to your practice. My dog has been a patient of yours for almost 4 years. I have brought him there for back issues several times. When he started screaming in pain this morning,... read more
Terrible customer service! They gave my cat a medication for chin acne which made her worse to where she was bleeding. I told them she needed to be seen and that it made her worse and they put it off like it wasn't important. I called 4 days ago asking for a manger to call me and still haven't heard anything. I've been coming here for years but I'm now realizing all they care about is money.
Business response:
Thank you for taking the time to speak with us on the phone. We apologize for the miscommunication regarding your kitty. With being fully booked, it was difficult to get you on our schedule on the day you called. We recognize that it would have been best to have a doctor call you back during the day instead of referring you to the emergency hospital. Thank you again for your candid feedback.
I would not recommend this clinic if you have a cat. Their website indicated that they implement the Fear Free initiative but this was not my experience at all. Because of COVID I was not allowed inside (which I definitely respect and understand). I wasn't able to witness what happened but I do know that they scared her so much she pooped on herself in the exam room! From the vet's summary, I learned that they used bird gloves during the visit and even scruffed her instead of taking a moment to stop and reassess the need to ... read more
Business response:
Thank you for taking the time to share your experience. We do implement fear-free techniques and utilize pheromones to try and help with stress at the office, but some patients unfortunately still experience stress during their exams. Our goal is always to reduce stress and we apologize that this visit was so stressful for your kitty.
My cat had a eye problem that wasn't diagnosed correctly. They had a vet tech call me to say, "Her eye is red. Your cat is overweight. What are you feeding her?" He focused more on her weight than her eye problem. When I called back to say she wasn't better, they asked me if I followed the instructions on the box. LOL. Again, didn't speak to a vet. The receptionist talked to a vet, came back on the phone and told me to buy more eye drops. Unprofessionalism in every corner. When I posted a bad review on Google, they did follo... read more
I went there to ask about my new puppy. They were "No, No, No" to my questions on the phone. No solutions, no options, no alternatives. How can I know whether you're the right vet for my puppy when I can't see the facility, meet a vet or see an exam room. Customer service was terrible! I could've come back to meet a vet at a later time as they were currently busy. Do not recommend as the staff are not problem solvers. I want to see creative solutions, empathy and initiative with my pets Dr.
Business response:
Thank you for taking the time to share your feedback. We are not allowing clients into our building and limiting contact for the safety of our team and clients. We know this is not ideal to build a relationship with a new veterinarian, but are still proudly providing the same high-quality care that we are known for. We offer several options for communication before and after the physical exam including phone calls or video calls with the doctor to discuss your pet's care plan. We know that this is a stressful time and h... read more
Update: the vet literally gave him the vaccine I had asked them not to give him in a prior visit as his breed is prone to serious side effects. I am so mad and scared for my pet. Your pet will not be cared for here, they don't care what you want for your pet. They care about $$$$$$. Worst animal care hospital. This is a factory for pets. Factory where they churn pets out. I had made a personalized vaccine schedule for my pet with one of their vets. Had an appointment with a different vet who did not bother to read the vac... read more
On Monday, October 16th, we called the hospital and the doctor was still not available and only non-doctor staff person were answering to us. According to that person, the hospital staff was holding my cat the whole time and didn't notice any injury and the hospital refused to answer my questions about details of the incident and to conduct any investigation. I took Gaga to Campbell Animal Hospital to have her medically examined by Dr. Olivia Kim and her notes says "envidence of bleeding; surface even (cut surface)". Pictu... read more
Business response:
Thank you for returning our practice manager's call on Monday, October 14th. We too are surprised by your photo but are unaware of how an injury to her toenail occurred as there was no apparent injury to her toenail during her spay or at the time of her discharge from the hospital. While we understand why you declined the courtesy examination we offered you and your pet, it does make it more difficult for us to assess the situation further. We certainly want to address her injury and we will do everything possible to addre... read more
Frequently asked questions about Caring Hands Animal Hospital - Merrifield
How is Caring Hands Animal Hospital - Merrifield rated?
Caring Hands Animal Hospital - Merrifield has a 4.5 star rating with 614 reviews.
When is Caring Hands Animal Hospital - Merrifield open?
Caring Hands Animal Hospital - Merrifield is open now. It will close at 8:00 p.m.