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Cavender's Boot City

4.4

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Location details

2833 Lyndon B Johnson Fwy, Dallas, TX, 75234, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 9:00 p.m.
Tue9:00 a.m. to 9:00 p.m.
Wed9:00 a.m. to 9:00 p.m.
Thu9:00 a.m. to 9:00 p.m.
Fri9:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 9:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
4.4858 reviews
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Rachel H.'s profile image
Rachel H. 
rating
8 years ago

This store is the allowed my father and I to walk in and out without one person offering to assist us. So we are now on our way to Garland where we went to buy western wear 27 years ago when we lived in North Texas. Cavender's Boot City on Josey Lane you gets a ZERO "0" Thank you The Harden's of Hamilton Park now from Mobile Alabama Update... Just left North Garland Resistol Outlet where we bought a hundred dollar Montana belt buckle and a Ten Gallon hat and spent over a hundred and fifty dollars. 

Sharon S.'s profile image
Sharon S. 
rating
9 years ago

While traveling to Dallas for work a Co-worker and I wanted to buy some boots. We visited this store on November 10th. The Manager greeted us as we walked in the store. I told him I was looking for a pair of boots. He showed me and worked nicely with me. Now I am an White American woman. There are signs displayed all over the store with $15 off $100. Now the advertisement is also on the website. When I picked out my boots I questioned the sale. He said it did not apply. I kept bugging him and he said no. So finall... read more

Julie C.'s profile image
Julie C. 
rating
9 years ago

Terrible customer service! I bought 6 pairs of Wrangler jeans for grandsons. The day I bought them they were "buy one and get second pair half price." As it happened I needed to exchange 2 pair size slims for regulars. The manager would not make an exchange unless I paid more money for the one I'd gotten at half price. I left and went to another Cavenders and they made the exchange with no problem. I'll never go back to this Cavendars!! I will say all the sales people were very friendly and wanted to help, but the st... read more

J P.'s profile image
J P. 
rating
9 years ago

I went to buy some shirts and when I walked in everyone was standing at the cash register by the entrance.Not a good morning nor can we help you find something not a WORD.Well I walked around shopping and other people walked in and we're immediately acknowledged upon entering the store. I said WOW what is the DEAL if I walked through the same door.So I made a purchase And was asked if anyone helped me and clearly told the lady at the register NO... she then acted like she had an attitude and Was upset because what I had tol... read more

Tommy W.'s profile image
Tommy W. 
rating
10 years ago

LOUSY CUSTOMER SERVICE. No one even acknowledged me when I walked in. There were 3-4 employees behind the counter; one was cleaning hats while others lounged around talking. There were 15-20 customers in the store and 1 guy working the floor. Despite my spending 20 minutes checking out various boots and jeans not one single person asked if they could help me. Sorry Cavender's, I don't give my money to companies that offer that kind of lousy service. Surely their corporate office expects more out of its employees. Either way,... read more

Patricia G.'s profile image
Patricia G. 
rating
10 years ago

On November 9th I stopped in to buy a pair of boots on my way out of TX since the ones I was having hand made weren't ready and my trip would have been a bust coming home with no boots. I asked my cousin who lives in the area to stop by a store so I could buy a pair. So we walk into the store and the two girls at the check out counter don't even acknowledge the three of us walk in. So I'm looking at the selection of boots trying to find one that will be close to what I wanted. I didn't have a budget so I was making sure that... read more

Vikki A.'s profile image
Vikki A. 
rating
10 years ago

My husband and I bought some Lucchese Boots at this store this afternoon. When we entered the store a man asked if he could help us and walked us over to the boots and then disappeared. My husband tried on a few pair and decided on the Lucchese boots and I had to go all over the store to find the sales man to get the other boot, and then he acted as if he had better things to do! I told my husband I was going to look at the shirts, as he put his shoes back on and of course.. the sales man sat the boots on the counter... read more

O O.'s profile image
O O. 
rating
10 years ago

Exchanged a pair paints and punched a couple of George Strait shirts. The older man that did help us did not ring up the exchange and tried to play it off as OH did I forget without even a sorry or an excuse me...please consider other western shops in the area! A little higher but will not mislead you. 

Billy O.'s profile image
Billy O. 
rating
11 years ago

In response to JD B. review, He ordered a clearance jean and wanted a full price jean at the same price when I told him that I was unable to get the clearance jean. And as far as ordering the jeans 4 days after he ordered it, that was our busiest weekend of the year and no store will send anything out till the following Monday. That's 

Frequently asked questions about Cavender's Boot City

How is Cavender's Boot City rated?

Cavender's Boot City has a 4.4 star rating with 858 reviews. 

When is Cavender's Boot City open?

Cavender's Boot City is open now. It will close at 6:00 p.m.