Cavender's Boot City's cover image

This profile has been claimed by the business owner or representative.

Cavender's Boot City

4.4

About this business

Location details

2833 Lyndon B Johnson Fwy, Dallas, TX, 75234, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 9:00 p.m.
Tue9:00 a.m. to 9:00 p.m.
Wed9:00 a.m. to 9:00 p.m.
Thu9:00 a.m. to 9:00 p.m.
Fri9:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 9:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
4.4865 reviews
Select a rating
Dayana C.'s profile image
Dayana C. 
rating
4 years ago

They had carts to shop and they told us we couldn't use it for our one year old child never coming back here again 

Raymond A.'s profile image
Raymond A. 
rating
8 years ago

Came into this establishment to purchase boots for my girlfriend for Christmas. While checking out was the cashier was very rude on her phone and smarted off to me about my credit card also told the lady size 8 got home realized it was 8 and 1/2 went back today and I told her I told you 3 times that it was a size 8 she told me she was not paying attention to what I was saying to her very rude. Not to mention it was my first experience inside of a Western Wear store will never go back there again 

Lauree R.'s profile image
Lauree R. 
rating
8 years ago

I rated this 2 star, due to the poor selection of women's clothes. I was looking for s short sleeve western shirt, the type with snaps. Didn't have any snd looked around and still didn't see anything! 

Rachel H.'s profile image
Rachel H. 
rating
8 years ago

This store is the allowed my father and I to walk in and out without one person offering to assist us. So we are now on our way to Garland where we went to buy western wear 27 years ago when we lived in North Texas. Cavender's Boot City on Josey Lane you gets a ZERO "0" Thank you The Harden's of Hamilton Park now from Mobile Alabama Update... Just left North Garland Resistol Outlet where we bought a hundred dollar Montana belt buckle and a Ten Gallon hat and spent over a hundred and fifty dollars. 

Sharon S.'s profile image
Sharon S. 
rating
9 years ago

While traveling to Dallas for work a Co-worker and I wanted to buy some boots. We visited this store on November 10th. The Manager greeted us as we walked in the store. I told him I was looking for a pair of boots. He showed me and worked nicely with me. Now I am an White American woman. There are signs displayed all over the store with $15 off $100. Now the advertisement is also on the website. When I picked out my boots I questioned the sale. He said it did not apply. I kept bugging him and he said no. So finall... read more

Julie C.'s profile image
Julie C. 
rating
9 years ago

Terrible customer service! I bought 6 pairs of Wrangler jeans for grandsons. The day I bought them they were "buy one and get second pair half price." As it happened I needed to exchange 2 pair size slims for regulars. The manager would not make an exchange unless I paid more money for the one I'd gotten at half price. I left and went to another Cavenders and they made the exchange with no problem. I'll never go back to this Cavendars!! I will say all the sales people were very friendly and wanted to help, but the st... read more

J P.'s profile image
J P. 
rating
9 years ago

I went to buy some shirts and when I walked in everyone was standing at the cash register by the entrance.Not a good morning nor can we help you find something not a WORD.Well I walked around shopping and other people walked in and we're immediately acknowledged upon entering the store. I said WOW what is the DEAL if I walked through the same door.So I made a purchase And was asked if anyone helped me and clearly told the lady at the register NO... she then acted like she had an attitude and Was upset because what I had tol... read more

Tommy W.'s profile image
Tommy W. 
rating
10 years ago

LOUSY CUSTOMER SERVICE. No one even acknowledged me when I walked in. There were 3-4 employees behind the counter; one was cleaning hats while others lounged around talking. There were 15-20 customers in the store and 1 guy working the floor. Despite my spending 20 minutes checking out various boots and jeans not one single person asked if they could help me. Sorry Cavender's, I don't give my money to companies that offer that kind of lousy service. Surely their corporate office expects more out of its employees. Either way,... read more

Patricia G.'s profile image
Patricia G. 
rating
10 years ago

On November 9th I stopped in to buy a pair of boots on my way out of TX since the ones I was having hand made weren't ready and my trip would have been a bust coming home with no boots. I asked my cousin who lives in the area to stop by a store so I could buy a pair. So we walk into the store and the two girls at the check out counter don't even acknowledge the three of us walk in. So I'm looking at the selection of boots trying to find one that will be close to what I wanted. I didn't have a budget so I was making sure that... read more

Frequently asked questions about Cavender's Boot City

How is Cavender's Boot City rated?

Cavender's Boot City has a 4.4 star rating with 865 reviews. 

When is Cavender's Boot City open?

Cavender's Boot City is closed now. It will open at 9:00 a.m.