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Cavender's Boot City

4.4

About this business

Location details

14031 Northwest Fwy, Houston, TX, 77040, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 9:00 p.m.
Tue9:00 a.m. to 9:00 p.m.
Wed9:00 a.m. to 9:00 p.m.
Thu9:00 a.m. to 9:00 p.m.
Fri9:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 9:00 p.m.
Sun12:00 p.m. to 6:00 p.m.
4.41,112 reviews
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Kevin J.'s profile image
Kevin J. 
rating
2 weeks ago

Loved Nellie. She was knowledgeable, helpful and offered tasteful suggestions. Definitely would come back 

Business response:

Hello, Kevin. Thanks for choosing Cavender’s! We appreciate your support and hope to see you again soon. 

Brandan h.'s profile image
Brandan h. 
rating
8 months ago

Adam gave great service for the value! Great selection as well. Value is immaculate for the service 

Joshua S.'s profile image
Joshua S. 
rating
2 years ago

I had purchased a Stetson from another location.... The hat did not fit and I couldn't find the receipt. One of the managers, I will find his name today.... Was very helpful and went above and beyond. Reminding me that at least one business still understands what customer service means. Because of this, I will be going here to hopefully find and buy some exotic boots for the rodeo. Great job. 

Juan P.'s profile image
Juan P. 
rating
3 years ago

I came in for some Boots and had the pleasure to be waited on by a Very Special person and his name is (Randall). Let me tell you when you come to the 290 Northwest store you all make sure u ask to see him, he will make sure you find what fits your need and he is such a wonderful gentlemen that will leave you thinking he is a long time friend. 

Kristen S.'s profile image
Kristen S. 
rating
4 years ago

Nelli is so caring and knowledgeable for all things Cavender's! There is a location near memorial city mall that is closer to me than this one but when I called about a product, the lady I spoke to was not helpful and not friendly. So I called this location at 290 and Nelli spent time to look for just what I asked for, pulled some options and held them for me, and upon arrival helped me further. Worth the drive! 

Anna R.'s profile image
Anna R. 
rating
4 years ago

I brought my boots back that my husband bought for me because I was having trouble fitting into them, even though they were the same size as other boots I have. Nellie was more than helpful in getting me to try the boots back on and realizing I have a high instep for my right foot. And stretched my boot for me and gave me tons of tips and tricks to help with breaking them in and keeping them stretched. I didn't ask her for all the extra but she was thoughtful enough to share and help. Above and beyond service. THANK YOU 

Meagan S.'s profile image
Meagan S. 
rating
4 years ago

Bri was incredibly helpful, kind, and patient. She went above and beyond to help me out (gave me the number to some custom boot stores - I had one snakeskin boot stolen when my car was burglarized recently and just wanted to replace the left boot). Additionally, she helped me locate a pair of boots in my size that were in stock at a different Cavender's. I will certainly be back to this store because Bri was not only professional, but also very knowledgeable and I felt like she went out of her way to accommodate me. Great at... read more

Allyson W.'s profile image
Allyson W. 
rating
4 years ago

This was the first time I've been to a Cavenders and actually been asked if I need help. We came to get new boots for me for my birthday and after looking for about 10 minutes by ourselves a nice older lady asked us if we needed help. She was helping someone else earlier. She was extremely helpful and even offered to fix my older boots if I brought them in. She helped me find some boots that felt good and walked us to the register. There was no one else around to help so without her, we would of had to walk to the register t... read more

Celine H.'s profile image
Celine H. 
rating
5 years ago

This Cavender's location currently has really good sales and clearance items. My friend and I were greeted by Bri who turned out to be really sweet and accommodating. She graciously helped us look up sizes and find specific clothing items that we ended up buying. 

Frequently asked questions about Cavender's Boot City

How is Cavender's Boot City rated?

Cavender's Boot City has a 4.4 star rating with 1,112 reviews. 

When is Cavender's Boot City open?

Cavender's Boot City is open now. It will close at 9:00 p.m.